DEBORAH

LADD

CUSTOMER SERVICE

REPRESENTATIVE AGENT

916-***-****

ad02tc@r.postjobfree.com

Sacramento, Ca 95828

CONTACT

Motivated team player experienced

in providing exceptional customer

service. Proven ability to remain

calm and professional in high-stress

situations while being able to quickly

and effectively resolve customer

complaints. Possesses exceptional

communication, organizational and

multitasking skills. Committed to

providing the highest quality service

and creating a positive customer

experience.

CAREER OBJECTIVE

Customer Service Representative

Airborne express/DHL, Sacramento, Ca

Hairstylist

Hairworld, Rosemont, Ca

EXPERIENCE

January 2000 - August 2005

Investigated and researched issues to determine root causes and appropriate resolution methods.

•

Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

•

Participated in team meetings to discuss new ideas for improving the

• overall quality of customer service provided.

Conducted regular follow-up calls with customers after resolving their issues.

•

Responded to telephone inquiries and complaints following standard operating procedures.

•

September 1982 - March 1996

• Developed new styles and techniques.

• Operated cash registered to receive payments from patrons. Effectively managed time between multiple appointments to ensure customer satisfaction.

•

Maintained knowledge of current trends and styles to provide

• customers with the latest looks.

Computer Applications In Administrative Support

Sawyer College, Sacramento

EDUCATION

May 1996

SKILLS

• Typing

• Telephone skills

• Filing/Scheduling Appointments

• Microsoft word 6.0

Contact this candidate