Customer Service Data Entry
Resume:
Chanell Johnson
Richmond, TX *****
ad02t8@r.postjobfree.com
"Candidate Summary by Inficare Health"
• Chanell has over 10 years’ experience as Medical Billing /Collection Representative.
• She has Extensive experience with medical collection, Dialer, Self-Pay Collections, Front-end billing, Cash Payment posting, medical coding, ICD, ICD 9, Medical Scheduling, Insurance verification, reimbursement, Healthcare plans,Clerical Experience. Data Entry, Medical records, medical terminology and Customer service.
• She has done High School Diploma.
• Expert with Medicare, Medicaid Citrix and Epic EMR Systems.
• Excellent written and verbal communication skills.
• No RTO.
• Available for start ASAP.
Work Experience
Call Center Supervisor
Harris Health System - Houston, TX
October 2017 to April 2022
• Perform posting charges and completion of claims to payers in a timely fashion
• Convert dosages to billable units
• Submit billing data to insurance providers
• Work claims and claim denials to ensure maximum reimbursement for services provided
• Communicate directly with patients regarding their financial responsibility from services at Patriot
• Document all calls timely and accurately in the patients’ account in the billing system
• Establish payment arrangements per company policy
• Perform Medicare/Medi-Cal reviews and audits
• Implement, maintain and report on programs initiated by the practice
• Admin duties
• Scheduled shifts for patients
Center Coordinator / Medical Collection Rep
CB Laser Pain - Richmond, TX
July 2012 to April 2018
• Communicate directly with patients regarding their financial responsibility from services at Patriot
• Document all calls timely and accurately in the patients’ account in the billing system
• Establish payment arrangements per company policy
• Manage outstanding self-pay accounts and status for management
• Perform insurance claim follow-ups for insurance denials and appeals
• Contact insurance companies to check eligibility and benefits via phone or online portals
• Assist with other billing/collection duties, as needed Customer Service Specialist
Medicaid - Houston, TX
February 2002 to September 2011
• Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Education
Bachelor's in Nursing
Houston Community College - Houston, TX
October 1993 to August 2002
High school diploma
Jack Yates High School - Houston, TX
June 1985 to May 1990
Certificate in PTA
Houston, TX
Certificate in Laser Therapy Treatment
The American College - Texas
Certificate in Mental health
Allison
Skills
• Data Entry
• Medical Coding
• Medical Collection
• Cash Payment Posting
• Confluence
• Medical Terminology
• Customer service
• Multi-line Phone Systems
• Clerical Experience
• Medical billing
• Medical Records
• Insurance Verification
• Self-Pay Collections
• EMR
• HIPAA
• Medical Coding
• Claims verification
• Denial Management
• EMR Systems
• Medical Scheduling
• Medical office experience
• Electronic Health Records
• Telecommunication
Certifications and Licenses
AED Certification
LVN
CPR Certification
BLS Certification
Licensed Physical Therapy Assistant
Medical Coding Certification
Certified Provider Credentialing Specialist
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