Human Resources General Manager

Raychel Pekoe Loney

757-***-****, *******.***@*****.***

**** ****** ******, *********, **** 45420

Retention-oriented team leader, passionate about building and maintaining an excellent employee experience through adherence to company standards and development of culture, conflict resolution, and comprehensive training programs.

Experience

August 2020 - Current Intown Suites

● Began as Floating General Manager, filling in at multiple properties as needed

● Promoted to General Manager October 2020

● Increased Quality Assurance score from 73% to 90% in 6 months, current score as of 2023 is 96%

● In the process of certifying as a training manager

● Runs operations of hotel including inventory

management, working with vendors and contractors,

scheduling, development and retention of employees, recruiting and hiring, handling guest issues

December 2017 - March 2020 The Rusty Bucket Restaurant and Tavern

● Bar Manager

● Inventoried bar, investigated cost issues, wrote schedules, oversaw training and operations

June 2012 - November 2017 TGIFriday’s - Virginia Beach, VA

● Began as Server, promoted to Coach and then Head of Training

● Promoted to Associate Manager in February 2015

● Promoted to Service Manager for Chesapeake

location April 2016, transferred back to Virginia Beach location September 2016

● Completed Leadership that Rocks workshop at

TGIFriday’s Headquarters in Dallas, Texas in

September 2016

● Promoted to Bar Manager January 2017

● ServSafe certified 6/24/15 with a score of 96%

Education

Western Governors University - Bachelors in Human Resources Management, 2022

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