System Administrator Customer Service

Brittany Vines

240-***-**** ● **************@*****.*** ● linkedin.com/in/brittany-vines-

SYSTEM ADMINISTRATOR

Exceptional System Administrator with 5+ years of experience installing new software releases, doing system upgrades, evaluating and installing patches, resolving software related problems. Hands-on technology professional skilled in monitoring systems to ensure solutions are operating as expected and making adjustments as needed to ensure optimal performance. Multi-faceted experience in analyzing and resolving problems associated with server hardware, operating systems, and application software. Key competencies include:

Firewall Configuration Software Installs Peripherals Integration IDS/ IPS Monitoring

Hardware/ Software Configurations Incident Detection & Response Group Policy

User Training & Support Network Monitoring Remedy Ticketing System PowerShell

Active Directory Scripting Routers/ Switches Network Traffic Analysis VMware

Resource Allocation Customer Service Event Log Analysis Common Databases

Telecommuting Tech Support Remote Access Technical Troubleshooting

EXPERIENCE

Origence (formerly known as CU Direct), Irvine, CA 2022-2023

Senior IT System Analyst

Performed primary escalation and analysis for troubleshooting of the platform and provided leadership with detailed root cause analysis on software application issues for decision input.

Ensured cross work with various departments such as Product Management, Development, QA, Engineering, and Operations, ensuring optimal support and monitoring for new technology.

Performed strategic planning, process improvements, and cross-functional improvements relating to platforms operations. Ensured systems receive latest security patches and post verification checklist upon completion.

Enacted quick resolution to system issues to minimize downtime including when new technologies are introduced into the environment; Maintained %99.95 SLA uptime.

Manage and maintain company's server infrastructure, including Windows and Linux servers, virtual machines, and cloud-based services.

Monitor system performance, identify and troubleshoot issues, and implement solutions to improve system reliability and performance.

Develop and maintain scripts to automate routine tasks and streamline system administration processes using Control-M

Provide technical support to end-users and assist in resolving issues related to software and hardware.

MSI/ Excellus Solutions, Warner Robins, GA 2020-2022

System Administrator

Managed and maintained Air Force Global Enterprise Tracking Infrastructure. Installed, evaluated, implemented, automated, integrated, analyzed, maintained, and resolved problems for client system software, client server hardware, and storage. Performed daily system monitoring, verified integrity and availability of hardware, server resources, systems, key processes, reviewing system application logs, and verified completion of backups and other scheduled jobs.

Reviewed test results of other team members.

Administer and monitor Windows Server 2016/2019 and VMware vSphere.

Design and implement PowerShell scripts for Windows-based environments to automate tasks, reduce manual effort and improve efficiency.

Implement security measures such as STIGs, firewalls, intrusion detection systems, and data encryption to safeguard the company's network and data.

Dignari, Alexandria, VA 2018-2020

System Engineer

Maintained RAPIDS (Real-time Automated Personnel Identification System) Infrastructure. Installed, integrated, configured, troubleshot software, peripherals, hardware, and security packages using PowerShell scripting. Estimated, prioritized, planned, and coordinated quality testing activities

Identified and communicated project risks proactively. Led cross functional teams in installing, configuring, testing, and troubleshooting applications upgrade projects.

Identified and implemented improvements and remediated risk associated with the environment.

Administer and monitor Windows Server 2016/2019 and VMware vSphere.

Design and implement PowerShell scripts for Windows-based environments to automate tasks, reduce manual effort and improve efficiency.

Telesis, McLean, VA 2017-2018

Desktop Support Engineer

Utilized diagnostic tools to troubleshoot problems involving servers, network connectivity, and workstation hardware/ software. Applied tools and methodologies to image, copy and configure systems for deployment. Guided and trained end users on basic software, hardware and peripheral device operations. Escalated issues and involved experts to achieve resolutions. Used Remedy Ticketing System to track and resolve incidents throughout the corporate environment

Academi, Bagram, Afghanistan 2014-2015

Desktop Support Engineer

Interacted with users, troubleshot technical issues with software and HBSS issues. Performed system installations, configurations, maintenance, monitoring, backups and restorations. Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct system failures. Responded to queries for cybersecurity/ IA personnel on status of new user accounts and what training/ certifications needed to meet the minimum DOD/ USMC standards. Created/ deleted/ managed objects, i.e. local user accounts, groups, workstations, servers, printers, etc. in the OU hierarchy. Processed requests for access control authorized by data owner. Created, troubleshot, and managed Group Policy Object (GPO). Used Remedy Ticketing System to track and resolve incidents throughout the corporate environment. Supported over 500 users onsite and remotely.

United States Air Force, Warner Robins, GA 2008-2014

Senior Airman – Honorably Discharged

Security Forces Specialist

Interacted with users and performed troubleshooting for technical issues with software and HBSS issues.

Served as Area Supervisor for up to 30 post and patrols; 45 personnel

Oversaw $15B in protection level resources; safeguarded $223M DOD assets for Joint Staff Airborne’s Command Center

Trained 100 Security Forces Controllers on software utilization, special equipment, and control center procedures

Adhered to and enforced federal laws; maintained awareness and focus while working in dangerous and stressful situations

EDUCATION

BS, Criminal Justice, Ashford University, Tucson, AZ

AA, Information Technology, Central Georgia Technical College, Macon, GA

PROFESSIONAL DEVELOPMENT

Courses/seminars completed: Azure Fundamentals AZ-900

Cisco CCNA

Comptia Security +ce

Comptia A +ce

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