Customer Service Representative
Resume:
Michele Smarr
Kannapolis, NC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum Communications - Charlotte, NC
July 2022 to Present
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, customer transactions and refunds Learning and Development Specialist
Amazon.com - Kannapolis, NC
November 2015 to November 2020
Train associates the technics of training
On-board new highers taking them through new higher processes Education
B.A in Clinical Psychology
Belmont Abbey College - Belmont, NC
August 2016 to Present
Associate in Science (AS) in Paralegal Studies
Hinds Community College - Jackson, MS
August 2016 to July 2018
Associate of Applied Science in MLT
Eastern Technical School - East New York, NY
May 1985 to June 1987
Skills
• Warehouse distribution
• Supervising experience
• Warehouse management
• ISO 9001
• Logistics
• Lean
• Sales
• Computer operation
• Computer networking
• Warehouse experience
• Lean manufacturing
• Quality management
• Organizational skills
• Learning technology
• Customer service
• Process improvement
• Instructional design
• Internal audits
• Cashiering
• Leadership
• Microsoft Office
• Quality assurance
• Administrative experience
• Communication skills
• Hospitality
• Restaurant experience
• Driving
• Phlebotomy (3 years)
• Medical laboratory experience (3 years)
• Six Sigma
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