Customer Service Call Center
Resume:
Chrystal McLean
***Swenson Farms Blvd
Pflugerville, TX 786605
************@*****.***
Authorized to work in the US for any employer
Fully vaccinated
Work Experience
Enrollment Broker /CSR
Maximus/ Texas Health & Human Services
5-2023 to Present
Duties: Provide customer service via telephone to clients regarding the Education and enrollment, for Texas Medicaid Managed Care and children’s Health Insurance Program (CHIP) as well as outreach for the Texas Health Steps Program. Transferring or referring callers to other call Center units as needed and escalating unresolved customer grievances to designated departments for further investigation.
Cylinder Bar Coder
Acara Solutions-Temp
Company- Praxair/Linde
2021-8 - 11-2021
Duties: Placing bar coded stickers on commercial and residential cylinders for tracking purposes. Scan the bar codes and upload the data into the computer for statistical reports.
5-2020 - 7-2021 Out of work due to contracting Covid-19 and developing serious complications.
Medical Records Clerk
Corizon Health Care/Central MD Correctional Facility 2019-03
- 2020-05
Duties: My duties consisted of creating appointments and sending inmates to their designated appointments. I assisted the doctor and nurses with daily activities in the clinic. Having inmates' meds refilled prior to expiration. Pulling charts and organizing data, faxing, filing, making copies, scanning documents and answering inquiries over the telephone. Ordering supplies and completing miscellaneous duties. Care Giver
Private Home
2017-7 - 2019-2
Duties: My job consisted of overseeing the daily operations of a recovery residence and an elderly Alzheimer's/dementia patient. I assisted with daily living, housekeeping, medication management, organized records log book, scheduled appointments. To my clients I always communicate effectively and professionally. Certifications
1) Medication Technician- State of MD Board of Nursing 2) Assisted Living Manager Cert- From Zion Health specializing in clinical management, dementia, mental health & behavioral management 3) First Aid
4) CPR-AED
5) BLS- Basic Life support- American Heart Association Office Processing Clerk Specialist Il
Department of Public Safety and Correctional Services 2014- 01 - 2017-06
Duties: My duties consisted of processing bails, faxing documents to federal and state agencies checking the status of incarcerated individuals. In addition, I would respond to inquiries over the telephone and in person. Inputting incarcerated individual's writs and detainers into the state computer system. Helping court commissioner with obtaining necessary documents for inmate's release on own recognizance and bails.
Pretrial Release Investigator/Data Entry
Department of Public Safety and Correctional Services 2007- 12 - 2013-12
Duties: My duties consisted of interviewing incarcerated individuals and running background checks. Sending and updating current and previous criminal history of the incarcerated individual to the courts to help the judge decide as to release on their own recognizance or give a bail or a no bail. I also did fax, filing, copying and numerous other duties.
Medical Claims Processor
Ascendia Health Care Management
2006-11 - 2007-11
Duties: Input inpatient & outpatient HCFA & UB92 medical claims using ICD-9, CPT codes for claim processing and adjudication.
Medical Claims Processor Sinai
Care Inc.
2004-9 - 2006-10
Duties: To input UB92 & HCFA claims using ICD-9 & CPT codes for claim processing and adjudication.
Education
Zion Health
Baltimore City Community College
PTC Career Institute for Computer Programming & Data Entry Northwestern High School
Skills
Medical Records
Customer Service
Clerical
Word
ICD-9 & CPT
Document Review
Updating paper & electronic charts
Medical Terminology
Windows
Data Entry
EPIC -EHR
UB92 - HCFA
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