Customer Service Computer Technician

John A. Dut

*** **** ** ********** ** ***** 202-***-****; 412-***-**** *******@*******.***

Authorized to work in the United States as a U.S. Citizen

Language Proficiency: English, Arabic, and Dinka

Summary

Certified hardware and software computer technician with ample exposure to user support and customer service. Fast learner with ability to problem solve in a high-stress environment.

Skills/Achievements

●Operation Systems: MSDOS, Windows 2000/XP/Vista, Windows 7, 8 and 10, Server 2008 R2.

●Hardware Installation: Troubleshooting, repair, maintenance, PC support.

●PC Technician: Software installations, hardware configurations, PC repair and troubleshooting.

●Applications: Antivirus security management, installation, configuration, windows desktop, Microsoft Office.

●Printer Setup: Network and local printer, laser/inkjet/impact printers, and installation, configuring, and troubleshooting.

●CompTIA A+

●HP Certificate of Achievement: HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualifications, April 2022

●AWS Certified Solutions Architect Certificate of Completion

Work Experience

Hampton School District, Allison Park, PA 2021 - Present

Help Desk (contractual position)

●Responsible for installation and updates for Windows 10 and printer software on all devices

●Adhere to all factory reset updates as well as the resetting of student passwords

●Connect joint devices to Azure on behalf of the acting director

●Reimage devices and replace motherboards, displays and keyboards

●Troubleshoot network, Wi-Fi, and printers

Independent Field Service Technician, Pittsburgh, PA 2018 - Present

Computer Technician

●Provide hardware and software support for end users.

●Provide Troubleshooting and break/fix support for Dell laptops, desktop, hardware, software, printer issues.

●Constructed Computer Hardware.

●Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

●Diagnosed CPU MotherBoard, installed Microsoft software and replaced damage parts.

Embassy of South Sudan, Washington, DC 2012 - 2018

IT Computer Technician

●Responsible for the planning, organization, and installation of the computer operations system, which also included servicing and providing maintenance to the system.

●Provided hardware break/fix support and warranty support for current desktop/laptop/printers/workstations devices.

●Diagnosed and troubleshooted computer-related issues in an efficient, timely manner as well as record keeping.

●Administrated all aspects of the computer networks and telephone operations, while identifying and developing IT work plans based on Embassy specific needs.

●Responsible for the planning, organization, and installation of the computer operations system, which also included servicing and providing maintenance to the system.

●Provided technical assistance to staff daily and informed personnel on current developments.

Casa De Maryland, Langley Park, MD 2012 - 2012

IT Intern

●Performed general maintenance of computers, including, but not limited to, software updates, virus scans, and disk defragmentation.

●Responsible for Break/Fix, setup, repair, and upgrade of desktops, laptops and printers.

●Installed operating systems and applications on computers throughout the facility, such as the training room, which dueled as a computer lab. Rewrote and replaced network connections as needed.

Education

Carlos Rosario International Public Charter School, Washington, DC

CompTIA A+ Certification

D&D Security Training Academy Annandale, VA

Licensed by the VA Department of Criminal Justice Services

Roosevelt High School Washington, DC

High School Diploma

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