Customer Service High School

Alexis Gomez

*** ******* **, ****** *****, Nevada, 89815, US • 801-***-**** • **********.***@*****.*** Operational improvement

Problem resolution

Business operations

Customer service

High School - 2021

Wendover High School - Wendover, UT

Hotel Clerk - October, 2022 to September, 2023

Montego Bay Resort - West Wendover, NV

Went above and beyond for my guests, including making outside venue reservations and organizing tours. Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.

Kept track of accounts and ran daily reports to double-check totals. Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention. PBX Operator - October, 2022 to September, 2023

Montego Bay Resort - West Wendover, NV

Communicated with clients and gathered data to assist executives and increase office productivity. Provided new employees with training in administrative procedures, company policies, and performance expectations. Was in charge of creating and maintaining the company phone directory. Was in charge of the reception area for this busy [Type] office, which included greeting visitors, directing phone calls, and answering questions. Hotel Clerk - July, 2021 to August, 2022

Super 8 by Wyndham Wendover - Wendover, UT

Went above and beyond for my guests, including making outside venue reservations and organizing tours. Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.

Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during [Job Title's] absence. Kept track of files and records by putting in place efficient and well-organized filing systems. Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away. Hostess - February, 2019 to March, 2020

Rainbow Hotel Casino - West Wendover, NV

Evaluated a [Number] square-foot restaurant and lounge according to state and federal cleanliness standards. Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied. Took credit card, cash, and gift certificate payments and gave cash transactions change. Maintaining accurate wait list quotes while efficiently directing the seating of guest parties SKILLS

EDUCATION

WORK HISTORY

Sandwich Hand - July, 2018 to January, 2019

Subway - Wendover, UT

Consistently exceeded sales goals by encouraging customers to purchase additional food items such as beverages, desserts, and sides. Peeled, sliced, and trimmed food using both manual and electric appliances. Ran grills and fryers to create delectable, appealing fast food items, such as [Type] and [Type]. Maintained effective supply levels by counting, monitoring, and reordering food and dry goods. Used optical price scanners, calculators, and cash registers to determine the price of goods and calculate bills.

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