Customer Service Front Desk

WILSON ACOSTA

*** *** ******* **. ***** Prairie TX 75052 · 469-***-****

******.********@*****.***

PROFESSIONAL SUMMARY

I am a dependable person who is great at time management. I am energetic, hardworking, honest, and always wager to learn new skills. I am able to handle multiple tacks on a daily basis. Hard work does not bother me; I actually like it.

EXPERIENCE PROFESSIONAL SUMMARY

MARCH 2003 – TO PRESENT

CONCIERGE, WORTHROSS MANAGEMENT COMPANY – DALLAS, TX

Provide personal touch for residents, guest, and visitors. Welcome residents home with a smile, learn their names and preferences, and attend to security matters and front desk customer service. Provide safety and a peace of mind to our residents. Assists residents with booking transportation and restaurant reservations. Handle requests from residents, deliver mail and packages, and manage parking, commissioning handyman services, taking maintenance repair requests, reservation of amenities on BuildingLink. Making sure valets park and retrieve cars for the car’s owner.

OCTOBER 1990 – AUGUST 2002

BELLMAN, A Rosewood hotel – New york, ny

Assisting guests with luggage, meeting and greeting guests upon arrival and departure. Providing assistance to front desk staff and concierge as well as provide lobby door coverage.

SKILLS

Teamwork

Excellent customer service

Self-motivated

Problem solving

Excellent communication

Ability to work under pressure

Leadership

LANGUAGE

Fluent in English

Fluent in Spanish

EDUCATION

GED

Park west h.s. – new york, ny

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