.

PROFESSIONAL

SUMMARY

You should be initially aware that I

have excellent capabilities and have

succeeded in numerous professions

such as Computer Technician and

Support Agent, CCTV Installation

Technician, Plumbing, Visual Graphics

and Audio Engineering. As you can

interpret thus far I am a Quick learner,

with an upbeat personality who

thrives on challenges, I am proficient

in following work orders and

accurately completing tasks. It is a

fact that I possess great leadership

qualities, I am accustomed to working

in fast-paced environments with the

ability to quickly handle client’s

situations and with that said it is my

goal to constantly develop my skills

and grow professionally.

CORE QUALIFICATIONS

Computer Repair

Attention to Detail

Time Management

Problem Solving

Parts replacement

IT troubleshooting

Software installation

Hardware repair

Driver installation

Broad Technical Knowledge

Microsoft Office

Miguel

Whyte

658-***-****

ad02cm@r.postjobfree.com

Portmore, St Catherine, Jamaica JMACE13

EXPERIENCE

04/2021 - 05/2023

Computer Technician and Support Agent / Field Agent - Supervisor Lintech Systems & Solutions Portmore, Jamaica

Proactively conducted maintenance for businesses, including IT systems maintenance, antivirus installation, Windows and application updates.

Calibrated new devices including laptops, desktops and related accessories, readying for service users.

Assisted management with training and staff inductions for junior employees.

Resolved complex repairs, including corrupted hard drives and data recovery.

Delivery of computers and equipment to various businesses island wide

Plan, organize, and schedule technical support visits for clients

End of day reports of sales (stock), tasks completed, and funds collected

Troubleshooting and installing network equipment's island wide.

Successfully resolved IT issues using telephone support, remote access software and on-site assistance.

Conducted installations of new software packages, updates and new OS releases, maintaining optimized performance.

01/2021 - 03/2021

Loss Prevention Supervisor

Mega Mart Wholesale Club Ltd Portmore, Jamaica

Monitored security systems such as surveillance cameras, alarm systems and access control devices.

Operation and Supervision of the Loss Prevention Departments and officers.

Monitored security cameras to identify issues requiring extra surveillance and response.

Collaborated with colleagues, building and maintaining positive relationships to carry out security operations.

Monitored public areas for potential threats and made recommendations to reduce risks.

01/2019 - 01/2021

Unarmed Security Officer / Location Supervisor

Marksman Limited Kingston, Jamaica

Checked doors, windows and gates for signs of unauthorized entry.

Verified identification for authorized personnel and visitors to property.

Walked property during busy periods to observe activities and protect assets.

Monitored closed-circuit feeds to track visitors and identify problematic behavior.

Patrolled grounds after hours on foot to maintain visible presence and detect violations.

Enforced site rules, notified violators of infractions and removed individuals from property.

Helped establish clear, relevant and successful security policies protecting assets and individuals.

06/2016 - 01/2019

Production Audio Engineer/ Technical Operator

Nationwide News Network 90FM Kingston, Jamaica

Create, edit and promote clients' commercials

Digital audio recordings

Setting up equipment at various locations

Prepare videos and audio recording for on air production

Responsible for breaks and time signals during broadcasting

Mixed and edited well-balanced audio with an ear for appealing and entertaining results.

Managed studio and on-location audio recordings, ensuring constant quality content through diligent preparations.

Edited raw voice recordings, added sound effects and mixed to production format, delivering superior characteristics of finished product. 03/2012 - 01/2016

Audio Engineer, Technical Operator/Digital Editor

Newstalk 93FM Radio Station St Andrew, Jamaica

Responsible for setting up equipment at studio or events

Creating, mixing and editing clients' recordings

Following client specifications and meeting deadlines

Fix and enhance sounds at live events

Test and troubleshoot equipment regularly

Mixed and edited well-balanced audio with an ear for appealing and entertaining results.

Managed studio and on-location audio recordings, ensuring constant quality content through diligent preparations.

01/2005 - 01/2011

Information Technology Supervisor

Cash Plus Telecom Limited Kingston, Jamaica

Coordinated resources to deliver excellent business and customer services.

Mentored and motivated IT teams to support key business objective delivery.

Quality assured external support services and vendors to maintain service standards.

Resolved Windows and Mac OS issues through proactive Service Desk management.

EDUCATION

June 2005

Saint Jago High School Spanish Town

June 2017

Distinction Collage Kingston

CXC/CSEC

English Language 1

Information Technology 2

Mathematics 3

Office administration 2

Theatre Arts 1

2019

Distinction Collage 2019 Kingston

Certificate of Higher Education: Plumbing (Entry Level) 2020

Distinction Collage 2020 Kingston

Certificate of Higher Education: Office Administration (Level 1) Certificate of Higher Education: Supervisory Management (Entry Level) 2019

Securipro Training Centre 2019 Kingston

Basic Security Officers Training Course (Unarmed Guard) 2022

King Alarm Systems 2022 Kingston

Basic Security Officers Training Course (Unarmed Guard)

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