**** ******* *** ****: 920-***-****

Appleton, WI 54914

Highly knowledgeable administrative professional with 5+ years of experience and outstanding organizational skills.

Education: -Graduate Appleton HS West

Experience:

STONE ARCH BREWPUB 2/17 - PRESENT

Event Specialist Bartender/Server

I set up and run events for the brewery as well as bartenders and serving as needed. I have also done some temporary service positions

Cypress Benefits - APPLETON WI 9/18-2/19

Provider Relations

Answered providers questions regarding patients insurance and payment information In a call center environment

Fox Valley Pulmonary – Appleton, WI 5/17 – 9/16

Patient Care Representative

· Checking patients in for appointments

· Responsible answering all incoming phone calls and retrieving all messages for multiple offices

· Face to face and phone scheduling

· Responsible for Workque for patient calls and referrals

· Assisting with patient checkouts including scheduling testing and follow up appointment

· Entering patient insurance information and taking copays at time of service

· Scrubbing physician schedules to tighten/loosen/change appointments as needed

· Making changes to physician schedules for vacation/time off Women's Care of WI - Appleton, WI 10/16 – 5/17

Patient Care Coordinator

· Checking patients in for appointments

· Making patients follow up appointments

· Face to face and phone scheduling

· Responsible for Workque for patient calls

· Ensure excellent level of customer service

· Making up patient charts for appointments

· Answering calls in the phone cell

Thedacare Physician Services North Appleton, WI 12/2010-present Speciality Scheduler/Prior Authorization Representitive

Face to face and phone scheduling for speciality physician referrals and also maintaining a workque

Face to face and phone scheduling of medical testing including urgent testing

Responsible for Workque for patient calls for 3 Pods plus 2 satellite clinics

Entering physician orders for referrals and testing procedures via Epic

Entering online referrals for all UHC Navigate and Compass patients

Obtained precertification/preauthorization’s from payers when needed

Ensure excellent level of customer service and assisting with patient checkouts Thedacare AMC-Appleton, WI 04/2008-12/2010

Administrative Associate ICU/CV Services

Customer Receptionist/Front Desk in ICU/CV Services

Answered a 5-line phone system, paging doctors, calling codes as requested

Making and maintaining inpatient charts for new and transferring patients

Entering provider orders into EMR using Epic and Cadence

Making sure patient families were kept updated during procedures Thedacare AMC-Appleton WI

Unit Resource Associate/ Patient Services Representative-ER Services 11/2007 -4/2008

PSR – Greet patients, registration, answer phone, collect copays, enter insurance information

URA – Enter physician orders in EMR via Epic/Cadance in a fast paced ER

Calling lab/imaging for stat orders, specialists for stat consults/procedures

Set up charts for hospital admission

Called inpatient floors to get beds for patients being admitted

Alerting ER staff of incoming ambulances

Calling to obtaining medical records for patients outside the Thedacare system Homebrew Market Appleton,WI 1998-2015

Owner/Operator

Customer Service for a retail beer and wine making supply store

Maintained inventory including ordering stock from several suppliers

Board member for the NEW Beerfestival 1998-2010

Created and maintained our customer email base

Created and maintained our quarterly newsletter

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