Teena Jose

QA Functional Tester.

Tx

281-***-****

ad02b5@r.postjobfree.com

Visa Status: US Citizen

EDUCATION:

Master of Computer Application

Bharathidasan University, India

Bachelor of Business Management

University Of Mysore, India

Skills:

Methodology:

SDLC, STLC, Agile, waterfall

Testing Tools:

Postman, Swagger

Language /Frameworks

HTML, CSS, XML, Selenium,Java,Python

Manual Testing:

Regression and smoke testing, Test plan, Traceability Matrix, GUI testing,

integration Testing, Functional and Non-Functional testing. Black box and white box testing, Scrum meeting, Sprint understanding, API Testing, Data base testing, ServiceNow Testing

Project Management Tool: Jira.

Database: MS SQL server, MYSQL

Experience and Skills:

1.6+ years of experience in manual Quality Assurance Testing for web-based applications, including back-end testing and ServiceNow testing.

2.Strong understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Agile methodology, and Waterfall environment.

3.Proficient in developing Test strategies, Test scripts, Test cases, Test plans, Test procedures, Testing standards, and Requirement Traceability Matrix (RTM).

4.Good knowledge and experience using Jira for project management and issue tracking.

5.Familiarity with test-driven development (TDD), behavior-driven development (BDD), and acceptance test-driven development (ATDD) approaches.

6.Conducted functional testing in ServiceNow.

7.Familiarity with various development environments like Eclipse .

8.Proficiency in different test cycles, including Smoke Testing, Integration Testing, Functional Testing, Black box testing, System Testing, End-to-End Testing, User Acceptance Testing (UAT), and Regression Testing.

9.Understanding of reporting bugs and UI flows using Defects tracking tools such as HP Quality Center and Jira.

10.Knowledge of testing databases such as SQL Server and MySQL for database testing and ability to write SQL queries.

EXPERIENCE

Position: QA Functional Tester

Client: CDC, Atlanta

Duration: October 2022 - Current

Key Responsibilities and Experience:

1.Collaborated as a member of the QA team to enhance testing performance for the project.

2.Worked extensively with ITSM (IT Service Management), the primary component of ServiceNow, and customer service management.

3.Demonstrated proficiency in ITIL processes within ServiceNow, including incident management, problem management, change management, and knowledge management.

4.Implemented persona-based service catalog items to tailor views for different user roles

5.Engaged in testing and analysis within the request and incident modules, performing unit testing according to provided test cases in the Test instance.

6.Created email notifications and inbound email actions within ServiceNow.

7.Developed SLAs for various onboarding events and tasks.

8.Conducted functional testing in ServiceNow.

9.Gained experience in working with project management applications, predominantly utilizing the Agile framework.

Position: QA Manual Tester

Client: Allstate, TX

Duration: January 2019 – September 2022

Key Responsibilities and Experience:

1.Collaborated with business analysts and developers in requirements analysis, design document review, testing, and documentation within an Agile/Scrum environment.

2.Utilized Rational Test Manager (RTM) to organize and map requirements, test cases, test scripts, and defects.

3.Developed and executed manual test cases for UAT, functional, regression, integration, smoke testing, functional and non-functional testing, employing black-box and white-box testing techniques.

4.Utilized test management tools like Jira to develop test cases, test scripts, execute scripts, track defects, log defects, and report defect bugs.

5.Conducted back-end testing by writing SQL statements, including joins (Inner Joins, Outer Joins, Self Joins), using SQL Server Management Studio.

Position: QA Manual Tester

Client: McKesson, TX

Duration: June 2016 – December 2018

Key Responsibilities and Experience:

1.Participated in the analysis, development, implementation, testing, and maintenance of projects spanning the complete Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) using the Waterfall methodology.

2.Utilized HP Quality Center and Rational Clear Quest for requirements management, planning, scheduling, running tests, defect tracking, and managing defects.

3.Worked on multiple projects, with a focus on User Acceptance Testing (UAT), Functional Testing, Regression Testing, Validation Testing, Performance Testing, as well as black-box, white-box, and Cross-Browser testing.

4.Reported the testing status for the current Sprint daily during Scrum meetings, ensuring transparent communication within the team.

5.Identified, analyzed, and documented defects using Jira as the defect tracking system and Confluence for knowledge and documentation management.

6.Conducted manual execution of Test Cases for various types of testing, including Functional Testing, GUI Testing, Regression Testing, and Smoke Testing.

7.Tracked and controlled the change requests and defect tracking process using Rational Clear Quest.

8.Performed defect reporting and bug tracking using JIRA and collaborated with the development team to verify bug fixes and update bug statuses.

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