Customer Service Data Entry
Resume:
Rotasha Simmons
***********@*****.***
Career Summary
To be a beneficial asset to the company as an extension to build experience. I am passionate about my abilities of work ethics within a team and individual environment; which would include being detail oriented and accurate to ensure customer satisfaction. Education
Northwest Vista College
07/2018-05/2019 Associate’s in Criminal Justice
El Paso Community College
05/1999-05/2011 Associate’s in Teaching
Andress High School
08/1994-05/1998 Diploma
Experience
Quiktrip 10700 E 45th Ave. San Antonio, TX 78251 Part-time CSR
06/2023- Current
● Manage store tasks
● Cashier
● Kitchen Cook
● Ensure duties are completed
● Cleaning
● Customer service
● Cash Handling
Experience
Food Bank of the Rockies 10700 E 45th Ave. Denver, CO 80239 Dry Distribution Specialist
07/2022- 05/2023
● Manage Volunteers
● Ensure order accuracy
● Maintain area cleanliness
● Ensure duties are completed
● Forklift certified
● Post order completion in Ceres
● Ensure products available for next day orders. (WAP) Circle K 1414 1604 N. San Antonio, TX 2601 S Tower Rd. Aurora, CO Customer Service Representative 02/2020- 01/2021
● Cashier
● Customer service
● Maintain store appeal
● Ensure duties are completed
● Stocking
● TABC certified
● Cash Handling
Ez Mart 11519 Big Mesa San Antonio, TX
Manager 06/2019- 01/2020
Assistant Manager 09/2015- 06/2019
● Cashier
● Customer service
● Maintain store appeal
● Ensure reports are submitted
● Ensure duties are completed by employees
● Micro manager store operations
● Stocking
● TABC certified
Ibex Global 12449 Silicon Drive San Antonio, TX
Technical Support Advisor 07/2015 – 11/2015
● Troubleshoot mobile devices, emails, and accounts created by customer
● Data entry and payment processing
● Up sales
● Assist with insurance plan of devices
● Customer service
Experience
Alorica Inc. 1440 Goodyear El Paso, TX
Technical Support Representative 04/2015 – 07/2015
● Troubleshoot mobile devices, emails, and accounts created by customer
● Troubleshoot services: Home phone, Internet, Television
● Troubleshoot: Computers, and TV’s
● Data entry and processing
● Up sales
● Customer service
HGS 12120 Rojas El Paso, TX
Customer Service Representative 05/2014 – 04/2015
● Troubleshoot mobile devices, emails.
● Troubleshoot services: Home phone, Internet, Television, and Satellite internet.
● Troubleshoot: Computers, and TV’s
● Finance
● Data entry and payment processing
● Sales
● Assist with insurance plan of devices
● Open customer accounts
● Account management
● Internet communications
● Create accounts and product services
GC Services Lee Trevino El Paso, TX
Customer Service Representative 02/2011 – 05/2014
● Finance
● Data entry and payment processing
● Sales
● Diffuse escalated calls
● Open customer accounts
● Account management
● Internet communications
● Create accounts and product services
● Telephonic communications
● Troubleshoot online access accounts
Children’s Place Learning Center 4881 Salem El Paso, TX School age Teacher / Bus driver 04/2008 – 07/2009
● Prepare and serve food
● Transport children
● Watch over children safety
● Maintenance
● Manage lesson plans
● Adhere to scheduled activities
Experience
Redcats USA 500 S Mesa Hills El Paso, TX
Sales Associate 10/2005 – 03/2008
● Account management
● Account verification
● Data entry for company catalogs
● Troubleshoot
● Sales
● Create order for catalog subscription
Children’s Place Learning Center 4881 Salem El Paso, TX Daycare Teacher 08/2002– 10/2005
● Prepare and serve food
● Watch over children safety
● Maintenance
● Manage lesson plans
● Adhere to scheduled activities
Dollar General 12449 Silicon Drive San Antonio, TX 3rd key Sales Associate 12/1999 – 01/2002
● Acting manager, tallied registers, and Open/closed store
● Unload and stocked products
● Inventory of products
● Greet customers
● Met quota and sales goals of merchandise
Children’s World Learning Center 4881 Salem El Paso, TX Daycare Teacher’s Assistant 03/1998 – 12/1999
● Assisted with preparation and serving food
● Assisted with watching over children safety
● Assisted with managing lesson plans
● Assisted with adhering to scheduled activities
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