Customer Service Fort Worth
Resume:
Latoya Wigenton
Fort Worth, TX *****
************@*****.***
Work Experience
Collections agent
Ace Cash Express - Irving, TX
February 2021 to Present
Making Outbound calls to collect payment or set up payment plans for money owed from borrowers. Customer service and billing
T mobile - Fort Worth, TX
June 2015 to December 2020
Taking calls from customer needing help or questions about bill cycles and collection of payments. Customer Service Representative
DSS Research - Fort Worth, TX
April 2011 to January 2015
My roll as a customer service agent is to conduct out going calls for surveys pertaining to Medicaid and Medicare benefits packages.
Education
High school diploma
Paul Laurence Dunbar High School - Fort Worth, TX
August 2001 to August 2005
Skills
• Cold calling
• Negotiation
• Accounts receivable
• Research
• Medical billing
• Credit analysis
• ICD-10
• Phone etiquette
• Salesforce
• Accounting
Contact this candidate