Riley Poness

724-***-**** **** Meadow Lane

ad02ak@r.postjobfree.com Canonsburg, PA 15317

Background Summary

Riley is a hardworking, creative young adult with an acquired Associate Degree in Information Technology and a concentration in Network Administration. However, Riley believes that the experience gained in business, technological, and people skills from previous jobs, client, and employees is far more valuable than any degree. For that reason, he was able to acclimate, succeed, and progress in any environment he has been presented with. Riley enjoys traveling and having to acclimate to new surroundings and is always interested in new opportunities to advance and become more educated in the IT industry.

Education

Pittsburgh Technical Institute, Oakdale, PA

Associate in Science Degree, Information Technology, July 2014

Concentration in Network Administration

GPA: 3.63

Work Experience

Mechtria Solutions Dec 2021 – Mar 2023

www.mechtria.com

IS Manager/Lead MSP Dev. Analyst

Mechtria Solutions was a startup company which I was brought into by two owners to turn it into an IT Managed Service Provider. With both owners still running each of their companies respectively, I was in 100% control of all operations, onboarding, financial budgeting, asset management, and client relations. I partnered with Microsoft, Bitdefender, Ingram Micro, and Datto among others, and within my first 2 months, I was able to get off the ground gathering 2 clients which allowed us to hit the Microsoft and Bitdefender partner quotas. Before hiring a junior helpdesk specialist, I managed all clients, tickets, purchasing, receiving, invoices, billing, and sales. Not having any sales background, I was able to bring in 4 clients total within the first year and generate revenue from Support, SaaS, and Hardware sales. Unfortunately, this ended when I decided to leave due to the unfair treatment of workload to share ratio and refusal to build up the sales side.

The Thrasher Group Oct 2019 – July 2021

www.thethrashergroup.com

Systems Analyst

Before being laid off due to COVID, I worked as a level 2 and level 3 help desk support specialist with systems analyst roles involved. Daily responsibilities include but not limited to navigating and managed a large number of tickets daily; that involved resolving issues related to a large number of software problems, licensing accounts and software, hardware failure/replacement, user account management, file/print server support, One Drive support, user training, conference room/Crestron/Teams support, and Windows 10 images upgrades/PC – Profile migrations. The Thrasher Group utilizes 1.2 Petabytes of data, in which, large portion of the job involved maintenance of the company data, in specific, assisting in a Panzura migration dealing heavily with a One Drive migration, support, file sync, and end user training.

Opal Business Solutions Mar 2018 – July 2019 www.opalbiz.com

Jr Systems Engineer

As a Jr Systems Engineer all focus was put into building Azure servers, physical servers, network infrastructures, security implementations, in turn, maintain and support all my goals; which included having 100% uptime and zero points of failure. I also assisted in managing and supporting 8 clients as well as other companies not under contract including in-house employees. Responsibilities included managing MSP client portals from licensing to SharePoint administration, Datto backups & switches, SonicWall & Meraki Firewalls, and servers/PCs. Having a variety of clients, it was essential to document any new information obtained, as well as document resolutions for all issues (How Tos).

Pittsburgh Controls & Consulting Nov 2016 – March 2018

www.pittsburghcontrols.com

Systems Support Specialist

As the only IT personnel for the company, I set up the entire network, from AD accounts and DNS to permission levels and layer 7 firewall rules. Processes throughout the day include supporting all users and managing; O365, AD, DNS, DHCP, Meraki Firewall, file server, printers, antivirus, and managing the telecommunications and phone system. I also maintain and manage all IT related assets, IT budget, and document all new issues and data accordingly.

Meadows Racetrack & Casino Feb. 2015 – November 2016

www.meadowsgaming.com

PC Technician

Primary responsibilities included the operation and maintenance of the Help Desk ticketing system, PC imaging, software installation, hardware troubleshooting, documentation, hardware inventory/asset tagging, and tier 1&2 support. Due to a small team and large facility, there was also a need to provide support to other areas while working with a 24/7 on-call rotation.

Other Tasks Required:

Software/Application Support

Quotes & Purchase Orders

Cabling/Patching

AD Cleanup

Switch port configurations

Micros POS hardware/software

AEC Group August 2014 – February 2015

Field Dispatch Technician

Federated Investors Pittsburgh/Canonsburg, PA April 2014 - July 2014

Intern – Business Information Services Division

Educational Areas Pittsburgh Technical Institute

Coursework

Desktop/Server Operating Systems, Networking, Hardware Technology, Network Systems/Configurations, Database Development, Information Security, Server Applications, Networking & Wireless Technologies, Network Infrastructures, Client Application Support, Information Systems Administration, Apple Administration, Microsoft 365, Virtual Machines & Technologies, and Coding with Python/C+/HTML

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