Customer Service Associate
Resume:
ANN FELICI
North Kingstown, RI ***** • 401-***-**** • **********@*****.***
Professional Summary
Dedicated professional bringing top-notch skills in verbal and written communication, active listening, and problem-solving abilities. Enhances customer experiences by employing service-oriented best practices, understanding customer needs, and providing customized solutions to increase satisfaction. Looking for an opportunity to learn and grow within an established company.
Skills & Abilities
Personable
Eager to Learn
Delivering Meals
Assembling Lunches
Organizational Skills
Attention to Detail
Active Listening
Adaptable
Team Player
Courteous Demeanor
Excellent Multitasking Skills
Verbal & Written Communication
Professional Experience
United States Post Office USPS – Providence, RI 01/2016 to 01/2023 Mail Handler
Sorted, processed, and prepared packages for delivery, using power and handheld jacks.
Loaded and unloaded mail onto trucks.
Processed mail on machinery.
Inspected mail for damages and took appropriate action to deliver in good condition. Daves Marketplace – North Kingstown, RI 10/2014 to 02/2015 Cashier/Customer Service Associate
Accepted payments from customers via cash and card.
Greeted customers and assisted with locating items.
Kept work area clean, tidy, and sanitized.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business. Newman YMCA – Seekonk, MA 10/2001 to 02/2011
Child Care/Teacher's Assistant
Supervised children of various ages in activities, including lunch, arts and crafts, and recess.
Assisted with ensure children had the correct food and paid close attention to anyone with food allergies.
Cut food into smaller pieces for younger children.
Cleaned and sanitized surfaces before and after lunchtime. Education
Community College of Rhode Island - Warwick, RI
Courses in English
Cranston High School East - Cranston, RI
High School Diploma
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