FRIDAY M. FULBEL

Des Moines, IA *****

Tel. 515-***-****; Email: ad02a2@r.postjobfree.com

QUALIFICATIONS SUMMARY

Expertise in resolving complex and escalated problems.

Demonstrated ability to learn new processes/systems quickly

Excellent in Customer Service Delivery in all modalities.

Proficiency in MS Office Suite

Ability to work with individuals from diverse languages and backgrounds.

ACCOMPLISHMENTS

Resolved all customers’/vendors’ problems/issues in a timely manner

Very detail-oriented with ability to do extensive research proficiently

Successfully coached and supervised team members/associates.

WORK HISTORY

Talent Bridge (Wells Fargo Bank) (40 hrs per week) 10/2023-Present

Associate Loans Servicing Rep.

●Performs Service Release functions

●Checking on current tax payments

●Cutting payments prior to Loan Releasing by researching tax bills

●ARS-call Tax Authorities to obtain tax bills

Strategic Staffing Solutions (Wells Fargo Bank) (40 hrs per week) 3/2022-9/2022

Operational Accountant

Performed moderately complex operational accounting activities related to maintaining ledger.

Provided operational accounting support for internal business groups or operations departments.

Reviewed data from general ledger, unit reports and various systems for accuracy.

Gathered and reviews operational or financial data for regulatory reports.

Prepared and reviews account reconciliations and certifications.

Reviewed operational accounting procedures, methods or systems.

Identified and resolves complex or unique issues.

Collaborated and consults with peers, colleagues and managers to resolve issues to achieve goals.

Proficient in Hogan, FDR, CEO, eTran, FDR CORR, IRRIS, etc etc

AppleOne Temp Agency (Wells Fargo Bank ) (40 hrs per week) 9/13/2021-11/4/2021

Account Resolution Specialist 2

Utilized an auto-dialer or direct dual system to initiate customer contact and determine reason for delinquency

Evaluated customers’ financial situations and negotiated for full payments or created terms for repayments.

Referred more complex issues to higher level staff

Consistently learned and applied operational policies, State and Federal regulations governing collections.

Robert Half International (Wells Fargo Bank) (40hrs per week)12/9/2019-6/12/2020

LOB Escalated Complaints Specialist (ECMO)

Researched and resolved escalated inquiries and complaints requiring special handling (from management committees, agencies and senior business leaders).

Performed and conducted investigative steps to fully identify the issues, researching product information, terms, conditions, contracts and regulations.

Performed root-cause analysis to determine cause of complaints.

Reviewed and researched strategies and action plans to establish effective processes.

Collaborated and consulted with peers and leaders.

Ensured identified risks and/or problems are clearly documented.

Made Outbound calls/received Inbound calls to and from customers, bank departments to investigate and resolved escalated complaints and issues.

Recommended standards, policies and/or procedures to correct deficiencies.

Systems used include ECMP, SVP, CIV, HOGAN, NEXIDIA, CACS, DIPR, JABBER, SHAREPOINT etc.

Wells Fargo Bank, West Des Moines, IA (40 hrs per week) 12/15/2014-8/9/2018

DEFAULT ACCOUNTS PAYABLE DEPARTMENT

Loans Servicing Specialist 4 (PROPERTY PRESERVATION)/HAZARD CLAIMS

Ensured compliance with Wells Fargo, investor, legal, regulatory or business policies.

Processed Hazard Claims vendor invoices in accordance with bank policies/guidance

Audited processed claims to ensure compliance with regulations and bank policies.

Proficient in Loansphere, Yardi, MSP, SharePoint, etc etc

Wells Fargo Bank, West Des Moines, IA (40hrs per week) 3/31/2013-12/14/2014

Loans Servicing Specialist 3/Quality Assurance Analyst

Researched and resolved complex issues: Bankruptcy/Foreclosure

Audited processed vendor claims to ensure compliance with our policies/regulations.

Processed customers/vendors’ claims per bank’s guidelines and regulations

Approved payment of vendor invoices that met set criteria and company guidelines.

Wells Fargo Bank, West Des Moines, IA (40hrs per week) 8/13/2012-3/30/2013

DEFAULT ACCOUNTS PAYABLE DEPARTMENT

Loans Servicing Specialist 2

Researched and resolved complex issues: Bankruptcy/Foreclosure

Audited processed vendor claims to ensure compliance with our policies/regulations.

Processed customers/vendors’ claims per bank’s guidelines and regulations

EDUCATION

Roosevelt University, Chicago, IL

Master of Public Administration (MPA) Degree

University of Ghana, Legon, Ghana

B.A(Honors) Degree in Management/Psychology

University of Nigeria, Nsukka

Coursework in Public Administration

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