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Della C. Johnson

Dallas, TX *****

214-***-**** *******@*******.***

CUSTOMER SERVICE PROFESSIONAL

A dependable and strong team player with extensive inbound customer service experience in financial services and healthcare industries. Excels in building rapport, and uncovering and resolving technical, billing and Medicaid issues. Highly effective communicator with strong problem solving, multi-tasking and organizational skills. Earned reputation for exceptional follow-up and commitment to “getting the job done.”

Microsoft Office (Word, Excel)

CICS Power MHS-CSC

Windows

Paradox

10Key

Excellent Phone Skills

PROFESSIONAL EXPERIENCE

CAPITAL ONE, Irving, TX 2014 – 2017

Advanced Service Coordinator

Provided excellent customer service to existing customers and actively listens to customers and team to understand needs and resolve issues.

Performed account level research and advised customers of products that may benefit them.

Stayed up to date on all changes, developments and enhancements for all systems, products, and upgrades.

Updated account information and completed accurate documentation.

Accountable for own actions and results.

Ability to influence within team and scope of job.

Effectively collaborated in a team environment.

Demonstrated critical thinking on doing the right thing for customers.

NORTH TEXAS TOLLWAY AUTHORITY, Plano, TX 2012 – 2014

Customer Service Specialist

Created new accounts, collected and provided information, made account changes.

Provided general clerical support.

Maintained general office records, processed the mail, and assisted with other services.

Processed payments by verifying information for accuracy.

BANK OF AMERICA, Plano, TX 2004 – 2011

Inbound Specialist

Handled inbound calls from appraisers, lenders, borrowers and other companies.

Emailed appraisal reports to lenders.

Coordinated with schedulers and appraisers to complete work to support loans.

Resolved problems quickly and accurately while keeping customers informed.

Additional Relevant Experience

Member Service Representative, Blue Cross Blue Shield, Dallas, TX

Customer Service Representative, IBM, Dallas, TX

EDUCATION

General Coursework completed

Paris Junior College, Paris, TX

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