Resume of Keith Martin Meese

***** ********* *****

Knoxville, TN 37934-4011

ad028f@r.postjobfree.com

Cell 865-***-****

Experience 2017–2023 US Cellular Knoxville, TN

Customer Relationship Specialist

• In-bound and out-bound calls to assist USCellular callers with any needs they may have from activating new devices, reviewing with their billing, technical issues with any device, discussion of upgrading any device with a newer device, changing plans to provide them with more data, service, or less expensive plan.

1998–2017 The Prestige Group Knoxville, TN

Managing Partner

• Sold, designed, implemented, trained, and supported over 3000 Corporate Customer Relationship Management (CRM) systems throughout the United States. Customers included: UNUM Provident, Pilot Service Centers, SSC Service Solutions, TeamHealth, Dollywood, First Tennessee Bank, and several Chambers of Commerce.

• Prepared and oversaw projects for implementing software, installation, training, and on-going support for projects ranging from 25 users to 1770 users. These projects begin with on-site meetings and developing customer needs, projecting costs, and time frame, then matching their schedule to mine, providing technical support, and closing the deal.

• Designed and prepared six different training classes including all training material and developed certifications. Provided on-site monthly training at client’s location as well as providing training classes and mixed classes with different companies attending a common class. Have designed and implemented Web training classes given in two-hour sessions, and depending upon the subject, could be as few as two classes or up to eight classes. Web classes were held for up to 100 students at one time; some were all the same company while others were mixed clients.

• Prepared remote support program for clients under contract, allowing my logging on to their computer, server, etc. remotely and determining their situation and resolving any issues. 1989–1998 Magic Dust Technology, Inc. Knoxville, TN Vice President and 50% Owner

Education

Organizations

• Sold, designed, implemented, trained, and supported over 1500 Corporate Customer Relationship Management (CRM) systems throughout the United States.

• Designed and implemented a CRM project for 1440 CRM users throughout 43 cities involving 4 CRM consultants from within and 8 consultants from client’s staff. Project was completed in 7 months, under budget and within schedule.

• Bachelor’s Degree, Business Administration, Tusculum College

• AEDD Degree, Mechanical Engineering, Pennsylvania State University

• Completed and became a member of the President’s Club with Sandler Sales Training.

• Completed the entire series of Dale Carnegie Classes.

• Business-to-Business Networking Referral Organization – Board of Directors 2015 to present, member since 2012.

• Farragut West Knox Chamber of Commerce – Board of Directors 2006 to 2014, Ambassador from 2000 to present, member since 1995.

• Knoxville Area Chamber Partnership – Ambassador from 2007 to 2014, member since 1998.

• Anderson County Chamber of Commerce – member since 2006.

• Lenoir City Chamber of Commerce – member since 2009.