Customer Service Data Entry
Resume:
Kathleen Danneffel
**** ********* ***, ***** *** Vegas, NV 89031
**********@*****.***
Professional Summary
Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities.
Skills
• Customer service excellence
• Multitasking
• Problem resolution
• Data entry
• Organization and recordkeeping
• Customer needs assessments
• Inbound/Outbound calls
• Reporting and documentation
• Complaint resolution
• Conflict resolution
Experience
SolarCity/TESLA Las Vegas, NV
Service Support Representative Dec 2013-Sep 2023
• Handled telephone inquiries to schedule appointments and update customers on in-progress work.
• Managed time by prioritizing workload and juggling multiple tasks simultaneously.
• Provided key information to supervisors regarding customer issues or complaints.
• Met and exceeded daily service quality and performance goals.
• Engaged with customers to understand needs, resolve issues and answer questions.
• Remained calm, composed and polite to de-escalate aggressive customer behavior.
• Made informed decisions under stressful circumstances.
• Composed emails, reports and quality assurance communications to professionally connect with customers or internal departments about service activities.
• Entered customer service information to establish, track and close out cases.
• Utilized proactive maintenance scheduling system and EXCEL to optimize service appointments and reduce customer wait times.
• Participated in ongoing service training programs.
• Conducted personalized service reminders and follow-up calls to customers.
• Coordinated efficient schedules and routes for crews, technicians and operations management.
Education
Watervliet High School Watervliet, MI
High School Diploma: General June 1979
Lake Michigan College St. Joseph, MI
Coursework in Banking
Contact this candidate