Human Resources Customer Service

Shikera Payne

Macon, GA ***** 478-***-**** ************@*****.***

EDUCATION

Central Georgia Technical College Macon, GA

Associate of Business Administration in Human Resources Management June 2021

Certificate of Human Resources Specialist June 2021

Certificate of Management/Leadership Specialist June 2021

WORK EXPERIENCE

Geico Macon, GA

Claims Payment Specialist April 2014-Present

●Assist more than 200 customers per day via phone and web

●Issue over 300 payments to both customers and providers totaling more than $750,000 daily

●Examine and analyze claims cases to confirm accuracy, completeness, and conformance to procedural standards

Geico Macon, GA

Dispatcher August 2003-April 2014

●Maintained high quality and productivity while providing excellent customer service in a high volume, fast paced environment

●Ensured timely and efficient dispatch services to customers

LEADERSHIP EXPERIENCE

CVS Pharmacy Macon, GA

Supervisor September 2004-December 2012

●Directly supervised up to 10 employees per shift

●Accounted for inventory of $500,00 in merchandise

●Managed daily bank deposits averaging over $10,00

●Built and maintained professional relationships with staff, customers, and vendors

●Managed payroll and attendance systems

SKILLS & INTERESTS

Skills: Management, scheduling, strong verbal and written communication skills, problem solving, conflict resolution, adaptability, resourceful, multitasking, Microsoft Office Suite, 55+ WPM

Interests: Fitness, shopping, fashion, reading, career development

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