Jonathan Sevi

St. John's, Newfoundland and Labrador, Canada ad0257@r.postjobfree.com 709-***-****

SUMMARY

Motivated college student with excellent interpersonal, communication, and technical skills. Meets tight deadlines and works well under pressure. Expresses personal and customer-oriented service with a good attitude as well as a drive to learn and be challenged. Holds the capacity to respond to a range of employment circumstances. Loves engaging with people and representing businesses. I am looking for a career, preferably in the service industry, that will allow me to broaden my knowledge and abilities in my subject of study. EXPERIENCE

Sales Associate

Crescent Gold & Diamonds March 2023 - June 2023, The Village Mall

• Kept up to date on the store's inventory, including gemstones, metals, and design trends, in order to effectively communicate product information to customers.

• Achieved and exceeded weekly sales targets.

• Accurately processed customer transactions via the point-of-sale (POS) system, handled cash, and managed financial transactions.

• Worked with the store manager and team members to improve overall sales strategies and participate in staff training.

• Generated repeat business by building customer relationships and providing courteous and knowledgeable service. Sales Associate

Winners & Homesense September 2022 - April 2023, Newfoundland Labrador

• Served as a sales associate, resulting in an increase in overall sales and improving the customer experience by consistently delivering customer service excellence.

• Helped in managing multiple zones while simultaneously proving excellence in leadership.

• Worked occasionally in the warehouse, managing and processing daily shipments. Social Media Assistant

Hey Orca November 2021 - September 2022, Newfoundland Labrador

• Developed and managed a social media presence that increased total followers, resulting in increased brand recognition and engagement from the target audience.

• Implemented strategic plans to drive increased followers and engagement rates on all social media platforms, monitored results, and optimized content to improve performance.

• Connected the company's product to potential buyers online through advertising.

• Managed the CEO's social media effectively.

PROJECTS

Volunteer

Wonderbolt Productions • November 2023 - November 2023

• Collaborated with a diverse team of volunteers to ensure the smooth operation of circus events, including setup, teardown, and various event-day tasks.

• Collaborated with event coordinators and leaders to arrange gifts and refreshments for every artist.

• Provided excellent customer service by helping attendees with inquiries, ticketing, and seating arrangements, resulting in a positive and memorable event experience.

EDUCATION

Joint Degree in Business Administration & Psychology Minor in Music • Memorial University of Newfoundland • Newfoundland Labrador • 2025 SKILLS

Languages: communicating in Multiple Languages; effective spoken communication; public speaking; and presentation skills Written communication: strong writing, editing, and proofreading abilities Technical Skills: Proficiency In Specific Software Or Tools, Such As Microsoft Teamwork: collaboration, cooperation, and the ability to work effectively with others Leadership: ability to lead and motivate teams, delegate tasks, and make decisions Conflict resolution: skill in resolving conflicts and disagreements within a team or organization Customer Service Skills: Customer empathy: understanding and addressing customer needs and concerns Patience and diplomacy: dealing with difficult or irate customers in a professional manner

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