EBONY SMITH

Customers services Associate

Highland Park, MI 48203

ad023l@r.postjobfree.com

+1-313-***-****

Well-rounded, multi-disciplined professional with cross-functional customer service experience. Ensures smooth patient flow by providing prompt attention to pulling patients charts and necessary medical records, gathering accurate billing and financial information and reviewing intake mateyfor accuracy and completeness.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Fulfillment Associate

Amazon fulfillment center - Detroit, MI

February 2023 to September 2023

Filling all customers orders

Shipping and receiving

Packing/sorting/picking

Ship dock

Problem solving

Learning ambassador

Stow/Quality

Production Associate

Lear Corporation - Detroit, MI

August 2022 to January 2023

Assembly

Building

seats for General Motors

Production

Wiring

Hand tools

Manufacturing

Team Associate

SMI1 Amazon - Hazel Park, MI

January 2021 to August 2022

Same day service

Shipping packages

Scanning and packing

Preloaded

Flex schedule

Receptionist

WellNow Urgent Care - Ferndale, MI

April 2021 to May 2021

Short-term fill-in

Temp-service

Housekeeping

Beaumont Health - Royal Oak, MI

February 2021 to April 2021

Cleaning all areas of the hospital

Helper

UPS - Madison Heights, MI

November 2018 to January 2019

Seasonal-drivers helper- helping driver deliver packages for the peak season Team Leader

Amazon Fulfillment Associates - Hazel Park, MI

November 2018 to January 2019

Scanning packages loading and unloading for the peak season-machine operator/line leader/seasonal helper

Crew Member

Malone Solutions - Warren, MI

January 2017 to February 2017

Temp service- Making seatbelts for ford company (Welder) Cashier/Customer Service

Walmart Distubution - Warren, MI

May 2015 to October 2016

collect all payments for register

Customer Service Associate

Meijer - Detroit, MI

April 2012 to August 2014

Acted as direct point of contact for customers.

Processed transactions while utilizing point of sale computer system. Customer Service Associate

Comerica Park - Detroit, MI

February 2012 to March 2013

Verified guest tickets at turnstiles and worked as part of a team to increase productivity. Cashier and Cook

McDonald's - Detroit, MI

July 2008 to December 2010

Performed a variety of tasks including food production and serving customers at the cash register. Maintained clean and organized workstation and guest area. Worked in a team environment and communicated effectively with managers and co-workers. Housekeeper and Laundry

Murray’s Housekeeping Service - Highland Park, MI

June 2003 to March 2008

Responsible for the general cleaning and upkeep of clients residences. Prioritized and organized work and followed through to ensure duties were accomplished. Janitor and Cleaner

Lou’s Janitorial - Southfield, MI

Maintain a clean environment.

Cleaned and worked with a team.

Team Member

Garden Fresh Gourmet - Ferndale, MI

Able to work in a fast plus wet and cold environment, shipping and receiving product. Child Care Worker

Detroit, MI

Performed duties with children, including babysitting, feeding, and teaching. Warehouse Associate

ResourceMFG - Warren, MI

Shipping and Receiving.

Packing and Unpacking products.

Education

Associate of science in Health Science

Ultimate Medical Academy-Clearwater - Clearwater, FL October 2017 to April 2018

Diploma in Medical Assisting and Administrators

Ultimate Medical Academy-Clearwater - Clearwater, FL November 2015 to March 2016

Skills

• Customer Service

• Customer Care

• Medical Terminology, MS Office, MS Word, Medical Billing, Greenway (4 years)

• Customer Support

• Call Center

• Food Production

• Babysitting

• Front desk

• Hotel experience

• Insurance Verification

• Medical Coding

• EMR Systems

• Medical Records

• CPT Coding

• Medical Scheduling

• Food Preparation

• Vital Signs

• Laundry

• Patient care

• HIPAA

• Medical office experience

Certifications and Licenses

Medical Administrative Assistant (CMAA)

Present

I have worked very hard and I have received my diploma and my associates certification Food Handler

Additional Information

While in school some of my other duties where scheduling and confirm appointments in assisted living facilities, doctors offices, healthcare clinics, hospitals, and organizations that offer medical records services.

I also obtain insurance authorizations for procedures, gather medical histories, and collect payments.

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