Fedex Ground Service Delivery
Resume:
IKHIDE EGHONGHON MARILYN
Calgary, Canada
******.*******@*****.***
PROFESSIONAL SUMMARY
Dedicated professional with a strong management orientation, exceptional strategic planning, and organizational skills. Proficient in fostering excellent client relationships and seeking a role in Operations Administration with a focus on customer-centrist approaches.
KEY SKILLS AND EXPERTISE
Client Relationship Management
Public Relations Techniques
Microsoft Office Suite
Client Engagement
Relationship Building
Service Assurance
Business Competencies
Administrative Support
Database Management
Soft Skills: Leadership, Organizational, Problem-Solving, Influential, Empathy, Innovation, Teamwork, Result-Oriented, Adaptability, Client Service, Communication.
PROFESSIONAL EXPERIENCE
Admin Customer Associate
UPS - October 2022 – August 2023
Managed client calls, scheduled meetings, and supported visitors.
Handled general administrative duties and maintained databases and spreadsheets.
Customer Relations Manager
Air Peace Airlines Limited - July 2017 – August 2022
DE-escalate customer issues, ensuring satisfaction and retention.
Supervised passenger handling activities and evaluated customer accounts for service recommendations.
Educated customers on products and services, resolving issues promptly.
Supervisor Customer Care and Reservation Executive
Air Peace Airlines Limited - August 2014 – July 2017
Oversaw ticket sales and reconciliation, ensuring compliance with regulations.
Managed staff for efficient check-in and boarding functions, maintaining high customer satisfaction.
Supervisor Ticketing and Reservation Executive
Dana Airlines Limited - Sept. 2008 – July 2014
Supervised operations, kept the team updated on policies and procedures, and managed office logistics.
EDUCATION
Bachelor of Science, Biochemistry - University of Benin, 2006
Diploma, Food & Brewing Science - University of Benin, 2002
CERTIFICATION/TRAINING/AWARDS
Leadership Training, 2021
Certificate of Achievement in Managing for Results, 2020
Safety Management System (SMS) for Airlines, 2018
Modern Slavery and Human Trafficking Awareness Training, 2018
Customer Service Training Certificates, 2011-2012
IATA/UFTAA Management Courses and Foundation Diploma, 2008-2009
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