Customer Service Experience
Resume:
PROFESSIONAL SUMMARY
EXPERIENCE
ANNA
TUCKFIELD
A
T
Macomb Township, MI 48044, 586-***-****, ************@*****.*** Dedicated professional with a team first work ethic, Strengths in multi tasking, problem solving & solution coordination. Good verbal & written communicator with a focus on cultivating positive relationships & meeting goals.
E-Commerce Admin February 2022 - Current
Zbox Global LLC Harper Woods, MI
• Manage selling channels on eBay & Walmart with a combined 90+ packages ordered & shipped daily
• Work with warehouse to ensure all packages are shipped Improve customer experience by working with customer service on proper responses to all inquiries & concerns
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Monitor channel health, push for product improvement to boost sales, & problem solve/escalate channel issues
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Product Catalog Team Lead/Manager January 2021 - February 2022 Zbox Global LLC Hamtramck, MI
• Responsible for new hires, terminations, & writeups
• Managed a 4 person team of catalog specialists by providing proper guidance & training
• Developed quarterly goals for team based off assessment of team's capacity
• Increased catalog offering by 3,000 products & improved 1,500 existing listings
• Collaborated with multiple departments to present and establish joint quarterly goals Office Manager/Purchaser October 2019 - February 2022 Zbox Global LLC Hamtramck, MI
• Organized & assigned weekly cleaning tasks
• Scheduled repairs & purchased supplies for offices in two different locations
• Categorized credit card transactions & organized vendor invoices to submit for payment
• Directed guests & opened & closed down office as needed
• Arranged space, timing, and menu for office events Catalog Specialist November 2018 - January 2021
Zbox Global LLC Harper Woods, MI
• Data sanitization in Microsoft Excel for 2,000+ products
• Enhanced product photos in Photoshop & outsourced to 3rd party vendors as needed
• Picked, packed, & shipped products to ensure daily fulfillment
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