BRIDGETT BURNS

636-***-****

ad021w@r.postjobfree.com

EXPERIENCE

NOVEMBER 2016 – November 2022

SENIOR MEDICAL SERVICE REPRESENTATIVE, LUMERIS - REMOTE

• Process in-patients, referrals, prior authorizations, discharges, IODs and Health Help

• Offered a resolution to all incoming calls from providers, specialists, and facilities

• Worked in compliance with CMS, state and internal guidelines

• Principle UAT tester for new software and provide feedback to leadership

• Trained all new employees

• Created lesson plans and training documents for all new hires

• Route pending cases to team members

SEPTEMBER 2014 – NOVEMBER 2016

PRIOR AUTHORIZATION REPRESENTATIVE, EXPRESS SCRIPTS

• Assist pharmacies, physician offices and members

• Lead several projects

• Answered phone calls and transferred

• Assisted manager with training

JANUARY 2007 – FEBRUARY 2014

MATERIAL HANDLER, MILLIPORE

• Cross trained employees

• Managed timesheets and metrics

• Investigated weekly reports

• Ordered supplies

• Picked materials for customer orders

AUGUST 2003 – JANUARY 2007

CUSTOMER SERVICE REPRESENTATIVE, FEDEX

• Assisted customers with faxes, prints, copies, blueprints, etc.

• Trained new employees

• Assisted customers with machines

• Ensured customers’ orders were completed on time JUNE 2004 – AUGUST 2004

INTERN, SAINT LOUIS COUNTY OF PEDIATRICS

• Maintained patients’ confidentiality

• Managed patient records

• Checked blood pressure, temperature, and pulse

2

• Administered shots

• Liaison between patient and physician

EDUCATION

2004

MEDICAL ASSISTANT PROGRAM, SANFORD BROWN COLLEGE (ST. LOUIS, MO) 1998

GENERAL STUDIES, ILLINOIS CENTRAL COLLEGE (PEORIA, IL) SKILLS

• Customer Service

• Oracle

• Microsoft Office

• Organized

• Team Building

• Training

• Analyze

• Time Management

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