Customer Service Administrative Assistant
Resume:
Jaipal Sachdev
Harbor City, CA *****
******.********@*****.***
Bachelor and Masters in Accounting
Proficient with MS Office, Windows, and the Internet Authorized to work in the US for any employer
Work Experience
Cashier/Store Manager
Turmeric Grocery - Reno, NV
April 2017 to Present
Conducted cash office operations ensuring 100% accountability for all daily transactions
Received payment by cash, check, credit and debit cards
Scanned groceries and ensured proper price scanning. Balanced daily cash register receipts and provided quality customer service
Answered customers' questions, and provided information on procedures
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
Maintain daily stock and order inventory
Customer Returns Processor
Amazon
November 2019 to October 2020
Customer return processing
Cashier/Customer Service/Sales Associate
Nina's Britain and Indian Grocery Store - Lake Forest, CA January 2019 to July 2019
Cashier, Customer service and Inventory associate.
• Handled cash and credit transactions
• Handled returns and exchanges
• Handled customer complaints and concerns
• Stocked merchandise
Administrative Assistant
March 1989 to December 2014
Identify financial goals and provided financial planning assistance
Review vehicle title and assisted in transfer of title for salvage vehicles
Managed auction of salvage vehicles and associated parts
Managed assigned branch, operations and collections and customer service team members
Conducted daily and monthly targets on premium and other parameters with team
Coordinated, monitored and reviewed the sales efforts of the insurance team
Monitor distribution helpdesk to ensure all claim distribution queries are resolved within defined time
Managed the agency payout related escalations from branches
Assisted in implementing centralization automation of claim. Reviewed adjuster report and process claim
Managed litigation files from inception through trial Audit/Financial Associate
The New India Assurance Company Limited
June 1981 to March 1989
Kanpur, Uttar Pradesh, India, (June 1981 - March 1989)
Participated in annual audit of branch and divisional offices across various cities
Conducted audit of insurance underwriting/origination, contract documents, claim, and financial tax aspect
Review financial statements to identify trends and anomalies in financial data
Prepared audit report and related documents for presentation to management
Reviewed annual audit compliance
Education
Master of Accounting in Accounting
Kanpur University - Kanpur, Uttar Pradesh
April 1979
Bachelor of Commerce in Commerce
Kanpur University - Kanpur, Uttar Pradesh
April 1977
Skills
• Sales
• Customer Service
• Cash Handling
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