Pornima Joshi

+91-839-***-****

ad01zn@r.postjobfree.com linkedin.com/in/pornimajoshi

Objectives

1+ year of experience in the support role in the Payments domain seeking for excellent opportunities To enrich on professional & personal fronts, whilst acquiring new skills, knowledge & experiences Skills

Well versed with Payment related issues Handling critical customer queries

Working on Avaya, Citrix, SUV, MS Office Presentation & Persuading Skill

Core Java, SQL, Software Testing Embedded Systems, PCB, Filter Design Experience

Customer Support Executive August 2020 - date

Aegis Global Solutions, Bangalore (Client: Flipkart) Duties and Responsibilities:

Part of the outbound team; handling seller’s queries related to payments through emails & calls

Looking after receivables, payables, commissions, invoices, recurring charges, etc

Resolve and/or Escalate incidents as per the requirements Education

B. E. in Electronics & Telecommunication 2020

P. R. Pote College of Engg & Mgt (University of Amaravati) Diploma in Electronics & Telecommunication 2016

Dr. N. P. Hirani Institute of Polytechnic (MSBTE, Mumbai) Secondary School Certificate (10th) 2011

K. D. High school, Pusad (Maharashtra State Board, Pune) Projects

Face Detection Using Raspberry Pie

Face detection is concerned with finding whether or not there are any faces in a given image and if present, returns the image location & content of each face. (During Degree; Group of 4) Ultrasonic Motion Detector

Motion Detector Circuit is used to detect people or moving objects with different sensors like in a general motion detectors use different sensors. (During Diploma; Group of 5) Certificates

Certificate in Java and Software Testing

Workshops on Arduino Kit as well as C Programming Extra-Curricular

First Price in Singing in college;

Passed 2 levels of Hindustani Classical Music

Languages known: English, Hindi, Marathi