Customer Service Technician
Resume:
Kenneth A. Jahnke
Oswego IL ***43
*********@*****.***
EXPERIENCE
Valid USA, Downers Grove, IL-Service Engineer
October 2004-
Res onsibilities-Daily maintenance of card personalization machines
-Daily supervising and mentoring of technicians
-Daily inventory control
Entrust Datacard, Westmont, IL-Service Technician
October 1996-September 2004
Responsibilities-Troubleshooting and repairing embossing machines
-Customer service
-Inventory procurement
May 18, 2023 to Present
Responsibilities
EDUCATION
DeVry Institute of Technology, Lombard IL
Associate's Degree in Electronics
October 1986-October 1988
References available upon request
SKILLS
Microsoft Excel
Outlook
Windows
Orkin/Rollins, Aurora, IL.-Route Manager
June 2020-October 2022
Responsibilities-Deliver outstanding customer service while supporting company values and processes
-Maintain a daily schedule and the inventory
to accomplish daily tasks
p
June 2020
Wal-Mart, Oswego, IL-Asset Protection
-Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
-Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns
-Monitors activities and store standards within the store that relate to safety, OSHA Compliance, and basic customer tra c ow.
-Detects, deters, investigates, and resolves violations of company policies and criminal activities by maintaining a highly visible presence when posted in designated areas
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