Technical Support Customer

Frank Martinez

Summerville, SC

843-***-****

********@*****.***

EXPERIENCE

Spectrum, Summerville — Residential Connectivity Specialist Nov 2022 - Current

Main responsibility is to generate new business via sales. Selling Spectrum's products and services while meeting sales targets and building strong customer relationships.

Twelve South, Charleston — Technical Support Lead

Dec 2019 - Oct 2022

Customer Support and lead the Technical Support effort via email, phone and Zoom calls. Also did technical testing for the company. King Street Photo, Charleston — Owner/Operator

April 2016 - Dec 2019

Shoot and Edit pictures and video for individuals and businesses. Telogical Systems, Charleston — Research Analyst

April 2008 - April 2016

Research Telcos and MSOs information and making the information fit in a comparative tool for companies like Verizon, Comcast, Time Warner, ATT.

Passport Center, Charleston — Customer Support Team Lead April 2006 - April 2008

Communicate with Passport applicants about extra documentation they need to send in to receive a US Passport. Lead the Spanish call team to serve the needs of Spanish only speakers.

References

Gray Somerville- CoFounder of Telogical - 843-***-**** Edgar Foster - Spectrum Residential Connectivity -843-***-**** SKILLS

Proficient in Microsoft Suite,

Google Suite, Photoshop,

Davinci Resolve

LANGUAGES

Bilingual: English and

Spanish

Education

Florida International

University, Miami

Bachelor’s Degree

Graduated June 2004

Earlier Work experience

Regal Movies

Concessions/Supervisor

Telephone surveys

Surveyor/Supervisor

Census 2000 Payroll Data

Entry

Contact this candidate