Resume

Customer Service Care Coordinator

Location:

Allen, TX

Posted:

November 11, 2023

Contact this candidate

Resume:

Tina M Castillo

**** ** ***

Allen, TX. *****

325-***-****

OBJECTIVE

To obtain employment with a company working in a customer service type environment.

WORK EXPERIENCE

CCS MEDICAL Dallas Texas

Patient Care Coordinator

June 6,2021 to March 15, 2023

Supervisor Denise Derrickson 406-***-****

Taking inbound and outbound calls to schedule delivery of medical equipment and supplies. Intake process for new patients that includes taking traditional demographic info, medical and current prescription information. Updating medical provider and insurance information and taking payments for the equipment and supplies that were shipping.

Amerisource Bergen -Lash Group: Bristol Myers Squibb Frisco Texas

Pharmacy Care Coordinator

January 2019 to August 2020

Supervisor: Felicia Garza 469-***-****

Taking inbound calls and making outbound calls for the foundation to verify eligibility for the program. Also, scheduling shipments of pharmaceuticals to be delivered to the patients.

Amerisource Bergen -Lash Group :

Bayer Frisco Texas

Benefits Verification Specialist

December 2016 to January 2019

Supervisor: Michael Watts 469-***-****

Taking inbound and making outbound calls to verify benefits with insurance companies for clients products. Also worked special projects including Appeals and Reconsiderations.

Torchmark Corporation McKinney, Texas

Customer Service Rep

November 2014 to Present

Supervisor: Fredreckia Bendt 469-***-****

Take incoming phone calls from customers. Phone calls entail answering questions about their policies, taking payments and filing claims.

Customer Services Rep

October 2003 - October 2013

HCSC blue cross blue shield Abilene, Texas

Supervisor: Patricia Chastain 325-***-****

Customer service representative ll for health insurance company.

Took incoming calls from members and healthcare professionals. Processed healthcare claims, refund requests and all other aspects to their insurance claims. Also assisted members in obtaining and finding the healthcare providers and services in their area.

Quality Manager

June 1997 - July 2003

Teleperformance Usa Abilene, Texas

QA manager for clients for representatives making outbound sales calls offering bank products.

Managed and trained over 100 employees making outbound sales calls. One on one hands on training to meet client expectations. Training and communication with clients which were major bank presidents and vice presidents to meet their product needs.

Supervisor: Felix Dial 801-***-****

EDUCATION

GED

LANGUAGES

Spanish

Fluent

INTERESTS

Problem resolution. Reading, watching movies, and meeting and speaking to new people.

REFERENCES

Personal

Joel Padron

Self Employed Owner Excavating and Landscaping