Linux Administrator
Resume:
Angelica Ramos Mckinney, Tx ***** 469-***-****
************@*****.***
An enthusiastic and determined Per Scholas graduate re-certified in Amazon Web Services. Former personal insurance professional with excellent customer service skills complimented with great attention to detail and customer needs. Self-sufficient and a great problem solver, able to work well with others in an ever-changing environment.Seeking a challenging role to leverage my technical skills and experience.
Technical Skills:
● Novice in Linux
● Working knowledge in AWS Cloud
● Exposure in Network
● Exposure in Databases
● Limited experience in Python
● Exposure to Javascript
Experience:
Bilingual Insurance Service Representative Travelers Insurance Richardson, TX Remote February 2013 - July 2023
● Produced a comprehensive list of best practices for call closing, resulting in the team achieving a remarkable 90% goal.
● Prepared detailed daily and monthly reports for specific deciles, breaking down goals met and outstanding, to provide actionable insights.
● Contributed to the team's impressive 65% customer satisfaction rate.
● Collaborated with customers and agents to review and discuss adequate coverage, ensuring optimal protection.
● Simplified complex state forms into user-friendly language for agents and customers, enhancing clarity and facilitating effective communication.
● Facilitated the seamless integration of new bilingual representatives into the team through comprehensive training and support.
Education:
Per Scholas AWS Certified Cloud Practitioner (CLF) September 2023 Completed 450+ hours of hands-on technical training in AWS Cloud, Linux, Cloud Security, Network, and Databases.Seeking to become a contributing member of your technical team. Additional Skills:
● Excellent problem-solving skills.
● Strong attention to detail.
● Ability to work well in a team.
● Excellent communication skills.
● Quick learner and adaptable to new technologies.
● Strong customer service skills.
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