Summary

Current retail general manager of operations with over 20 years experience managing multiple locations. Enthusiastic sales leader that is customer service driven with extensive background knowledge of store operations, inventory control, merchandising and loss prevention measures. Recruiting, hiring and training skills. Positive minded, success driven, hands on leader that is focused on creating strong teams, with a proven track record of exceeding goals. I strive to enable our team members to use their unique qualities; empower them to make practical decisions; assist them in achieving goals to make a strong, productive work environment. Experience

General Manager of Operations

PerLora • Pittsburgh, PA 09/2014 - Present

Manage day to day operations as it relates to company payroll processes, scheduling, and 401k administration. HR practices, new employee processing and on boarding. Responsible for AP and AR, costs control, inventory control measures, and purchase order processing and receiving. Worked closely with international and national vendors to expedite shipments with practical freight costs. Liason between vendor and transportation companies. My role as Executive Office Manager entailed bookkeeping and financial accountabilities for all locations. General Manager

Paper Mart, Inc. • Pittsburgh, PA 09/1997 - 03/2014 Managed 8 locations with over 60 employees in the surrounding area. Strong customer service skills and sales focus. Consistently exceeded sales and productivity goals. Enthusiastic recruiter that trains, developes and coaches to ensure that the stores are staffed with associates that posess the highest level of standards and values. Skilled in store operations, inventory control, and Loss Prevention controls. Expedential merchandise processing and placement. Visual merchandiser and floor planner. Experienced in opening new stores and relocations. Store budgets and sales forecasting. HR, payroll and 401k administrator.Communicates well and is technologically adaptable. I am only successful if my teams are successful. I spend my time working on the front line with the team. I get a better understanding of the stores needs, customer experiences and merchandise issues. Powerful, positive motivator that strives for excellence. Assistant Manager

Hills Department Stores • Pittsburgh, PA 08/1996 - 09/1997 Softlines Manager in charge of all clothing departments, jewelry department, loungerie and accessories. Trained in big box operations, inventory control and loss preventative measures. Managed 25 plus team members. Skilled in recruiting and hiring processes. Implemented floor sets and visual merchanding. Store Manager

Casual Corner Group • Pittsburgh, PA 02/1993 - 08/1996 Store Manager responsible for overall store operations, superior customer service skills and meeting sales goals. Visual merchanding and implimenting floor sets. Recruiting, hiring, training, and disciplining. Managed 10 associates with daily productivity meetings. Exceeded loss prevention goals. Store Manager

G&G Shops • Pittsburgh, PA 06/1986 - 02/1993

Store Manager responsible for district wide training of all new management hires. Started as a sales associate and eventually worked up to store manager of the highest volume store in the district. Acted as assistant to the district manager of 10 stores. Assisted in new store openings and training through out the company, traveling to Ohio, West Lisa Augustine

ad01vg@r.postjobfree.com

724-***-****

Cranberry Township, PA

Virginia, Philadelphia, New Jersey, Maryland and Arkansas. Consistently met loss prevention goals and sales achievements. Implemented floor sets and marketing initiatives. Skills

Customer Service, Leadership, Merchandising, Interpersonal skill set Education

Merchandising and Store Operations

Fashion Institute of Pittsburgh • Pittsburgh, PA 12/1988 Associates degree in Specialed Technology