It Support Technician

English

Arabic

Hindi

+974-********

Al Doha Al Jadeeda

C O N T A C T

P R O F I L E

E D U C A T I O N

W O R K E X P E R I E N C E

Bsc in Computer Science

Calicut University

June 2019 - March 2022

Specialized in Electronics

and Computer Science

Higher Secondary in Bio Science

DHSE Kerala

June 2018 - March 2019

Specialized in Bio Science

Software Developer

Hashqubes, Kerala

Created a user - friendly Salon Booking App with secure payments and customizable scheduling.

Enhanced customer engagement with automated reminders. Leveraged data analytics for business growth.

Developed an E- commerce site with secure payments and personalized recommendations.

Improved inventory management and website performance. Aug 2022 - Sept 2023

Results-driven IT Support Engineer with 1 year of experience providing exceptional technical assistance and support to optimize end-user productivity. Proficient in troubleshooting hardware, software, and network issues while delivering outstanding customer service. Adept at deploying and maintaining IT systems, ensuring data security, and improving efficiency through automation. Proven ability to adapt to emerging technologies and collaborate effectively with cross-functional teams."

L A N G U A G E S

N I H A D

I T S U P P O R T E N G I N E E R

*********@*****.***

S K I L L S

Technical Support: Efficiently resolve software and hardware issues. Troubleshooting: Diagnose and fix problems for minimal downtime. OS Installation & Configuration: Set up stable operating systems. Network Troubleshooting: Ensure seamless connectivity. IT Security: Implement safeguards against potential threats. Data Backup Management: Minimize data loss risks.

User Training & Documentation: Improve technology literacy. Inventory Management: Support operations cost-effectively. Policy Implementation: Streamline IT operations.

Vendor Relations: Ensure efficient vendor interactions. System Maintenance: Enhance system integrity and performance. Programming Skills: JavaScript, Java, Node.js, React, HTML, CSS C E R T I F I C A T I O N S

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P E R S O N A L D E T A I L S

Nationality:

Passport Validity:

Passport:

Date of Birth:

Visa Status:

Indian

03-10-2000

V3804518

17-10-2031

Transferable Visa With NOC

Certified in JOB Networking: Proficient in job networking strategies and techniques to enhance career opportunities.

Certified Front-End Developer: Proficient in creating user-friendly web interfaces, particularly using ReactJs.

Certified Server-Side Developer: Skilled in NodeJs for server-side JavaScript development.

CCNA Learner: Currently in the process of earning the Cisco CCNA certification for advanced networking knowledge.

Security Enthusiast: Actively learning to obtain CISSP certification to enhance network security expertise.

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