Customer Service Associate
Resume:
Kathleen E Martin
**** ***** **** ***, *** *-***
Rock Hill, SC, 29732
*********@*****.***
Mission Statement:
I want to connect people to P&C products & services that offer them the safety, and comfort to not worry about their most valued monetary possessions.
Skills:
Initiative-taking
Extensive customer service, & sales experience with Outbound & Inbound calling
Proven record of driving increased sales
Active listening
Problem Solving
Customer Engagement/first call resolution
Excellent leadership and collaborative mindset
Has P&C Licenses to all 50 states
Work History:
MetLife Auto&Home/Farmers Workplace Solutions Virtual March 2017-present
Outbound Lead Nurture Phone Representative
oMake Outbound Calls to customers/prospects to drive new business
oWhen needed support are Sales Team from an inbound perspective by Tele greeting to alleviate our abandon calls
oMaintained a positive relationship with all internal & external customers
oFollow all company policies & procedures
oAmong the top of my team in call quality score
oTransferred almost 50% of those seeking new business over to a licensed salesperson
o2022 Outbound Dials results in over a $1 Million dollars in new premium
oSolve problems through helpful recommendations, and practical suggestions
Shutterfly Fort Mill, SC September 2016 - December 2016
Customer Service Associate
oManaged 50+ inbound calls daily
oGuiding clients through complex internet processes
oAided management with client accounts, via ordering process
Synchrony Financial Charlotte, NC August 2015 - May 2016
Customer Service Associate
oManaged 60+ inbound calls daily
oProvided card members with their account information
oSupported the customer through any fraudulent activity process
Education:
ECPI School of Technology, Charlotte, NC.
Diploma in Medical Systems Administration
Graduated October-2004
Dean’s list for thirteen consecutive months
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