Customer Service Representative
Resume:
Elizabeth Rhem
Phoenix, AZ *****
*******@*****.***
Position in using proven skills
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Pyramid Consulting
November 2022 to January 2023
Performing as a point of contact for
providers and members about their
dental plans including eligibility and
coverage
Customer Service Representative
Wells Fargo - Phoenix, AZ
April 2018 to September 2022
Working in Small Business Lending dealing with new lines of credit and loan applications. Assisting bankers and customers with applications and status. Educate our bankers on the SBLO products and application process and any requirements, making it more of a streamline experience for them and their customers. Provide excellent customer experience by exceeding customer expectations. Take ownership of any escalations or issues that arise and resolving them. If needed communicating with other departments as necessary.
• Ability to work in a fast-paced action oriented environment
• Effective organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to understand client concerns, questions, and problems then identify appropriate solutions
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Exposure to Wells Fargo Small Business Lending Operations systems such as: CPS, FDR, or BCS
• Knowledge and understanding of Small Business Lending Operations products and services
• 1+ year of Wells Fargo Small Business Lending Operations Experience
• Ability to address escalated customer issues
Customer Relations
Randstad - Phoenix, AZ
November 2017 to April 2018
Working at Vanguard temp to hire.. Taking calls from clients regarding their assets held at Vanguard. Customer Care Associate
Cenlar - Tempe, AZ
April 2016 to September 2017
Handled all level of mortgage servicing inquiries, such as payments, escrow analysis, insurance and taxes
Responsible for providing first call resolution and root cause analysis Relationship Specialist
Charles Schwab & Co - Phoenix, AZ
April 004 to November 2015
Provided superior customer service to Registered Investment Advisors and so enabling then to meet their client's needs and requirements.
Resolved issues and researched errors with follow-up and feedback Assistant Manager
Camelot Farms - Scottsdale, AZ
2001 to 2004
Worked with owner and manager of horse boarding facility Assisted boarders, horse trainers and employees
Managed boarding contracts, billing, invoices, wages and submission of taxes Educataion
GED
Associates Degree in Business Management
Suffolk College
Ipswich Suffolk
England
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