Elizabeth Rhem

Phoenix, AZ *****

ad01qc@r.postjobfree.com

602-***-****

Position in using proven skills

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Pyramid Consulting

November 2022 to January 2023

Performing as a point of contact for

providers and members about their

dental plans including eligibility and

coverage

Customer Service Representative

Wells Fargo - Phoenix, AZ

April 2018 to September 2022

Working in Small Business Lending dealing with new lines of credit and loan applications. Assisting bankers and customers with applications and status. Educate our bankers on the SBLO products and application process and any requirements, making it more of a streamline experience for them and their customers. Provide excellent customer experience by exceeding customer expectations. Take ownership of any escalations or issues that arise and resolving them. If needed communicating with other departments as necessary.

• Ability to work in a fast-paced action oriented environment

• Effective organizational, multi-tasking, and prioritizing skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to understand client concerns, questions, and problems then identify appropriate solutions

• Basic Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Exposure to Wells Fargo Small Business Lending Operations systems such as: CPS, FDR, or BCS

• Knowledge and understanding of Small Business Lending Operations products and services

• 1+ year of Wells Fargo Small Business Lending Operations Experience

• Ability to address escalated customer issues

Customer Relations

Randstad - Phoenix, AZ

November 2017 to April 2018

Working at Vanguard temp to hire.. Taking calls from clients regarding their assets held at Vanguard. Customer Care Associate

Cenlar - Tempe, AZ

April 2016 to September 2017

Handled all level of mortgage servicing inquiries, such as payments, escrow analysis, insurance and taxes

Responsible for providing first call resolution and root cause analysis Relationship Specialist

Charles Schwab & Co - Phoenix, AZ

April 004 to November 2015

Provided superior customer service to Registered Investment Advisors and so enabling then to meet their client's needs and requirements.

Resolved issues and researched errors with follow-up and feedback Assistant Manager

Camelot Farms - Scottsdale, AZ

2001 to 2004

Worked with owner and manager of horse boarding facility Assisted boarders, horse trainers and employees

Managed boarding contracts, billing, invoices, wages and submission of taxes Educataion

GED

Associates Degree in Business Management

Suffolk College

Ipswich Suffolk

England

Contact this candidate