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Operations Manager Customer Service

Location:
Philadelphia, PA
Salary:
As advertised
Posted:
November 11, 2023

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Resume:

Michael Aglidian

**** **** ******** ****** ****: 267-***-****

Philadelphia, PA 19137 ad01p8@r.postjobfree.com

Planning / Troubleshooting / Budget & Expense Control / Employee Management

Dedicated Operations Manager with years of industry knowledge in fast-paced trucking company environments—with as many as 800 union and non union, company and owner operator drivers.

Ability to plan two steps ahead to avoid problems and live within budget for profitability. Good decision maker, using sound logic and a flexible approach to solving problems and finding alternative solutions. Additional experience finding new carriers, securing contracts, and negotiating prices. Computer literate.

Managed operations of each company in the black – with 96% on-time deliveries.

Hired the right people – 80%–85% of new hires turned into employees with longevity.

Professional Experience

Retired July 27, 2019

East Coast Transport, LLC April 2011 – July 26, 2019

P.O. Box. 168

Paulsboro, N.J. 08066

800-***-****

Dispatch Coordinator

Work with agents, cover loads, and price quote cover loads and dispatch drivers

Track loads from pick up to delivery

JPS Express, Philadelphia, PA April 2008- May 2010

Dispatch Manager/Warehouse Manager

Dispatch road and local trucks, book loads, sales, load and unload trucks

Burlington Motor Express, Burlington, NJ October 2004–February 2008

General Manager / Manager Resource Development

Hired to run operations, negotiate rates, bring on new carriers, and recruit drivers for startup company. Responsible for customer service, dispatch, hiring/firing, drug screening, and implementing new policies. Manage team of 16 (drivers, dispatcher, clerical). Report to the owner.

Helped grow company to $3M in three years, landing new carriers and managing to support growth.

Rapid Freight, Philadelphia, PA April 2002–October 2004

Operations Manager

Supervised local dispatcher, linehaul dispatchers, 24x6 dock operations, and customer service. Also responsible for brokering freight, negotiating rates with carriers, and quoting rates to customers.

Gemini Traffic Sales, Edison, NJ July 2000–March 2002

Dispatcher / Router

Made smart, profitable decisions to route local, intermediate, and over-the-road loads in New England, Southwest, Southeast, and West Coast.

Changed format of routing paper flow to eliminate paper by using computer technology.

P&P Transport, Delair, NJ July 1999–July 2000

Terminal Manager

Directed responsibilities of operational departments, customer service, and credit and collections.

Worked with Driver Relations Department to improve performance in attendance and on-time deliveries.

Jevic Transportation, Delanco, NJ October 1988–May 1999

Operations Manager

Started as Night Router for Eastern region. Moved to Southeast then West Coast region, gaining knowledge and adding responsibilities over the years. Managed up to 800 drivers, 40 office workers, 10 dispatchers, and 30 dock workers. Worked with billing/pricing departments to give input on cost of pickups and deliveries.

Education & Training

Girard College, Philadelphia, PA – General Academic / Business

Academy of Advanced Traffic (2-year undergraduate school) – Certification

DOT Rules & Regulations Training

Training Seminars – Quality Control, Managing People, Budgets, Hazardous Materials

Volunteer Memberships & Interests

Alumni Soccer, Girard College – Awarded Most Valuable Player and Lifetime Achievement Award for participating every year since graduation.

Philadelphia Phillies – Semi-pro / Minor League Player



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