Kindrick Coleman

**** ********* ****

Waukegan, IL 60087

847-***-****

ad01oy@r.postjobfree.com

Professional Profile

Career background in customer service relations with an outstanding reputation for integrity, productivity, professionalism, and leadership. Possesses an authentic demeanor and effective interpersonal skills with a positive and motivating management style with more than ten years of supervision experience. Highly successful in facilitating cooperative relationships among upper-level management, professional staff, and clientele and interacts well with individuals from diverse cultures and backgrounds.

Transitional Strengths

Communication Skills

Critical Thinking Skills

Problem-Solving

Leadership Skills

Client Service Skills

Time Management

Professional Career Experience

Loss Prevention Investigator

Great Lakes Navy Exchange, Great Lakes IL 2012 – present (worked part time from 2012 through present)

•Independently secure two retail locations

•Maintain safety of premises, and property, directing and monitoring customers, visitors, and staff to preserve order and protect property.

•Supervise customer and staff behavior to effectively respond to any infractions.

•Maintain detailed reports of fraudulent activities, cash discrepancies, suspicious transactions, and illegal or hazardous incidents

Develop intuitive ability to read the behavior of others

Ensure the highest level of confidentiality

Gain experience in effectively handling and diffusing tense situations

Develop skills in dealing with individuals of all types

Knowledge of the ASPECT--Point of Sale Exception Reporting Systems

Maintain security clearance for Common Access Card (CAC) for base

Received Premier Outstanding Customer Service Reward in 2013

Filter Maintenance Supervisor/Site Safety & Health Officer

Energy Engineering & Consulting Services, LLC (EECS) Swayzee, IN 2012 - 2023

Responsible for immediate supervision of the day-to-day onsite installation and safety functions of five EECS employees installing filters at the Great Lakes Naval Base.

Inspected work performed by employees to ensure that quality control standards were being maintained.

Maintain inventory and order filter inventory of over 100,000 filters installed each year at over 2,500 equipment locations on the base.

Ensure that all contractor operations are being conducted safely, conduct safety meetings, and maintain safety records.

Provide orientation training at the time of the initial hire of each new employee.

DOT Medical Certification

Provide DOT training of employees and maintain DOT records of trucks and employees.

Interface with point of contacts from the naval base.

Maintain security clearance for Common Access Card (CAC) for base

Filter Maintenance Technician /Assistant Supervisor and Site Safety & Health Officer

International Filter Mfg. Company, Litchfield, IL 2002 – 2012

Install over 107,000 filters per year with a crew of five member at the Great Lakes Naval Base.

Provide written documentation.

Ensure that all contractors operations are being conducted safely, conduct safety meetings, and maintain safety records.

Additional Career Experience

Office Service Specialist, Unimed Pharmaceuticals Inc., Deerfield, IL 2000-2002

Assisted with Accounts Payable Department

Audited internal and external reports; providing staff support and efficiency improvement

Customer Service Representative, Fresenius Medical Care, Gurnee, IL 1999-2000

Streamlined corrective action when customer disputes occurred

Coordinated and maintained data entry of customer orders

Store Manager, Pager Discount Outlet, Zion, IL 1997-1999

Facilitated staff meetings and staff training opportunities

Managed accounts and stored data information

Technical Skills and Education

Operating Systems-Mac and Windows

Software-Microsoft Office: Word, Excel, PowerPoint, Access, SAP (Medical System Related), and Internet; positive in learning and using new applications

Energy Engineering & Consulting Services, LLC Certificates

OSHA 30-hour Outreach Training Program Construction-2016 OSHA 30-hour General Industry Outreach Training-2013 OSHA 10-hour General Industry Outreach Training-2013

Heartsaver First Aid CPR AED by the American Heart Association 2016

DOT Medical Certificate 2018

Educational Background

Olympia College, Skokie, IL Waukegan High School, Waukegan, IL

Certified Massage Therapist High School Diploma

References Available upon Request

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