Service Specialist Information Technology

PROFESSIONAL SUMMARY

Knowledgeable and dedicated professional

WORK HISTORY

Claims Associate, 01/2023 - Current

State Farm

Financial Service Specialist - Tier 2, 04/2022 - 11/2022 Nordstrom

Supervisor, 08/2020 - 03/2022

SiriusXM Satellite Radio

EDUCATION

Master of Science, Information Technology, 08/2023 University of Cincinnati - Cincinnati, OH (remote) Master of Science, Criminal Justice, 04/2021

University of Cincinnati - Cincinnati, OH (remote) Bachelor of Arts, Sociology, 05/2018

Colorado State University - Fort Collins, CO

Northglenn, CO 80234

402-***-****

****.*.******@*****.***

SKILLS

JOEL WAGNER

• Researches and analyzes complex claims to determine next steps Responded to customer requests, offering excellent support and tailored recommendations to address needs

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Oversaw employee performance to foster achievement of sales and productivity goals

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• Active Listening

• Computer Skills

• Data Collection

• Communication Skills

• Customer Service Expertise

• Technical Support

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