Hidie Grimm

Yakima, WA *****

ad01dz@r.postjobfree.com

+1-509-***-****

Skilled Customer Service Representative 7 plus years experience working within centers and medical clinics. Personally handling sensitive situations and customer care calls. Detail-oriented professional recognized by peers for my work ethic and leadership skills. Looking to apply my experience with a company with room for growth.

Authorized to work in the US for any employer

Work Experience

Clinic Service Representative

MultiCare Health System - Yakima, WA

December 2022 to Present

• Updates patient information, provides any required forms to complete and obtains signatures as necessary.

• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.

• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.

• Schedules transportation and/or interpreters for patient as needed.

• Verifies insurance eligibility as appropriate. Provides telephone coverage.

• Utilizes good customer service practices for all callers.

• Completes forms as requested. Responds to patient requests expeditiously, maintaining an efficient clinical flow.

• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.

• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.

Preschool Teacher

Stepping Stones - Yakima, WA

January 2017 to March 2020

• Worked as a team player to develop a rich learning environment.

• Established trusting relationships with families.

• Increased earnings by helping advertise for different age groups at the center. Lead Teacher

MT. Olive Lutheran preschool - Yakima, WA

August 2016 to January 2018

• Built communication skills to tell parents and colleagues about students progress.

• Was a lead teacher and had many responsibilities such as lessons planning, goal setting and parent teacher conferences.

• Assisted with project management for activities such as Harvest festival as well as staff.

• Inventory daily and transferred that data to the system. Bank Teller

Arvato digital services llc - Yakima, WA

February 2013 to August 2016

• Worked online to help connect with customers and build connections.

• Helped solve technical issues as well as financial inquiries.

• Skilled at receiving and processing banking transactions and balance transactions. Education

Some college in Chairside dental assistant

YVCC - Yakima, WA

September 2007 to June 2008

High school diploma in Chairside dental assistant

East Valley High School - Yakima, WA

September 2004 to June 2008

Skills

• Time Management

• Organizational Skills

• Classroom Management

• Eaglesoft

• Front desk

• Chairside Assisting

• Medical Scheduling

• Infection Control Training

• Computer literacy

• Computer skills

• Phone Etiquette

• Medical Records

Contact this candidate