Maryem Amri Higgins

Excel

CRM

WORK EXPERIENCE

Operations Manager - Retail and Corporate

Section

UIB-Société Générale

Tunis, Tunisia

AUG 2016 – Present

- Provided guidance and feedback to customers

dealing with tax and account irregularities.

- Coordinated with a variety of financial and

business institutions in support of customer

operations.

- Constructed and presented monthly operations’

briefs to direct supervisors and bank

leadership.

- Reviewed and verified law enforcement

requests pertaining to customer account

information.

- Conducted training and evaluation for new

bank employees.

- Supervised and guided new interns assigned to

the Retail and Corporate Section.

INTERNSHIPS

Account Auditor

K&B Partners

Tunis, Tunisia

JUN – JULY 2016

- Reviewed and interpreted data to determine the

effectiveness of operations.

Accountant

Expert Call Center

Tunis, Tunisia

AUG- SEP 2015

- Provided accounting support to sales and

payroll.

Banking & Finance

UBCI National Bank of Paris – Paribas

Tunis, Tunisia

JUL – AUG 2014

- Prepared court ordered account garnishments

in accordance with policy and law.

Banking & Finance

BH Bank

Tunis, Tunisia

JUN – JUL 2014

- Reviewed and processed credit and loan

applications according to best practices and

law.

- Handled daily reconciliation of payments,

maintaining incoming and outgoing cash

records.

619-***-****

Maryem Amri

ad01d2@r.postjobfree.com

LANGUAGES

Arabic: Native

French: Bilingual

English: Proficient

Spanish: Limited

EDUCATION

M1 Master’s in Quality, Safety, Health and

Environment

Higher Institute for Technological Studies

Tunis, Tunisia

2021- Present

Bachelor's (BS) in Accounting

Higher institute of Management

Tunis Tunisia

2013-2016

CERTIFICATIONS

Lean Management

Agile Management & Scrum Framework

Advanced Excel

Foreign Exchange

Lean Six Sigma Yellow Belt Certification

Project Management

Interpersonal Communication

Data Protection

San Diego, California

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