Customer Service Representative
Resume:
Charlina Folden
Nampa, ID *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Logistical Coordinator
Temco Logistics - Nampa, ID
August 2022 to Present
Currently, I oversee the reception and delivery of appliances that a customer has ordered. Using software original to Home Depot and Excel/Quickbooks/Citrix, I plan various drivers' route ensuring that it is the most efficient and cost effective course for them. I also handle incoming and outgoing calls and messages with customers ensuring they are satisfied with their deliveries and resolve any issues that may arise. Brand Ambassador
GMR Marketing - Boise, ID
March 2022 to Present
I act in various ways that help to promote an organizations goods and/or services as scheduled either through fairs or street markets, application of brand logos, or promoting products in store to raise brand awareness.
Driver Manager/Dispatcher
Crave Delivery - Meridian, ID
December 2020 to August 2022
I was Manager and Dispatcher of the Crave Delivery logistical crew. I acted more "behind the scenes" pertaining to customer service in this position. I would coordinate delivery times and routes, available drivers, and business demands to successfully dispatch orders from our customers using common and some original company software.
Contractor
Southland Employment Services, Inc. - Nampa, ID
March 2020 to January 2021
I was responsible for various manual tasks such as digging trenches, unloading building materials, and preparing various job sites. I would use hand tools like shovels, drills, and saws and would operate small machinery to assist other crews with necessary tasks. Customer Service Representative
Big Al's Sports Bar - Meridian, ID
September 2019 to April 2020
I would work in the various bars at Big Al's serving customers, taking orders, presenting food and drinks, and collecting money owed in a fast-paced, sport themed environment. I received awards for "Most Upsells" in a month/quarterly timeframe and for "Best Customer Reviews." Education
Technical degree in Medical Technology
Apollo College - Boise, ID
August 2008 to July 2009
High school diploma or GED
Skills
• Logistics
• Citrix
Certifications and Licenses
Safety Awareness For Forklift Equipment
November 2020 to Present
CPR & First Aid
March 2021 to March 2023
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