Patrick Horn

Program Management/Systems Engineering ad01c8@r.postjobfree.com 206-***-**** Patrick Horn LinkedIn Auburn, WA 98092

Results-Driven Project Manager with Technical Expertise

Dynamic and accomplished professional specializing in program management, systems design engineering, and administration. Proven success in leading cross-functional teams and managing projects with agility. Adept at implementing Agile, Scrum, and Waterfall methodologies to drive project success. Skilled in planning, monitoring, and delivering IT/datacenter infrastructure projects. Excels in troubleshooting and optimizing solutions. Recognized for driving new product features and enhancing team performance. Proficient in relationship building, Agile engineering, change management, and cross-functional collaboration.

Experience

Microsoft 03/2006 – 06/2023

Microsoft Amplify Titan AVD - Allyis Inc, Redmond, WA (09/2022 – 07/2023)

Engineering Team Lead/Technical Project Manager

Led a team of Data Analysts, Network Engineers, and Software Developers globally. Conducted sprint planning and maintained user stories for Engineering Team.

Scoped and prioritized projects in collaboration with Leadership and Stakeholders.

Onboarded Microsoft Delivery Partners to Azure Communication Services.

Scoped and delivered cost-saving projects, including a communications routing project saving $400,000 monthly.

Successfully migrated and onboarded 1376 Microsoft Enterprise users to Microsoft Azure Communication Services.

Scoped and delivered an automation pipeline for Azure Firewalls and delivered visual reports for environment health.

Microsoft XBOX Engineering - Robert Half Technology, Seattle, WA (12/2019 – 04/2022)

Gaming Experience Engineer/Systems Engineer Tier 4, Microsoft XBOX

Managed 620 test servers and 3300 test consoles in labs across the Microsoft Campus.

Oversaw developer’s lab PCs servicing users worldwide.

Built and managed custom gaming machines for Nvidia Corporation game developers worldwide.

Led infrastructure projects for performance and scalability improvements.

Played a key role in solving blocking issues for customers and managed 4 test labs for Microsoft Xbox.

Microsoft Retail Stores Engineering - Bluehawk LLC, Bellevue, WA (10/2015 – 04/2018)

Senior Technical Program Manager, Microsoft Retail Video Wall Operations

Led a team of Video Wall Systems Engineers. Conducted sprint planning and maintained user stories for Video Wall Team.

Managed Ticketing System instance and triaged problems for efficient resolution.

Updated 850 Windows Video Wall machines without affecting store operations.

Spearheaded high-volume projects related to uptime and availability of Video Walls.

Microsoft Retail Stores Engineering - Insight Global, Inc., Bellevue, WA (04/2012 – 10/2015)

Senior Systems Engineer/Technical Project Manager Tech 2, Microsoft Retail

Designed customer experiences and fixtures, supported store associates in 85 Full-line and 170 kiosk stores worldwide.

Planned Alerton HVAC plans to save energy and hardware costs for Microsoft.

Provided T3 support for all machines in full-line and Kiosk retail stores.

Designed and engineered elaborate store fixtures and technical customer experiences.

Acted as the Incident and Change Management Control Board role for Microsoft’s Full-line and Kiosk stores.

Additional Experience

Microsoft Privacy

Senior Consultant

Microsoft Office 365

Systems Engineer

Microsoft Global Network Servies

Systems Engineer

Areas Of Expertise

Time management

Project Planning and Scope Management

Presenting to and communicating with varying levels of Management, Leadership and Partners

Strategic Planning and Analysis

Budgeting and Cost Management

Project Lifecycle Management

Software Development Life Cycle (SDLC) best practices

Risk Management and Mitigation

Change Management

Procurement and Contract Management

Problem Resolution

Process Improvement

Data Collection and Analysis

Team Leadership and Training

Conflict Resolution

Solutions Engineering and Design

Cloud Architecture

System Design

Migration Planning

Technical Issue Analysis

Disaster Planning and Review

Security Planning and Review

Inventory Control

Asset Management

Technical Proficiencies

Software: Microsoft Azure, Windows Server, Windows, Exchange, System Center, ADO, TFS, VSO, Visual Studio, Power BI, Active Directory, Azure Active Directory, SharePoint, Office, Project, PowerPoint, Visio, Service Now Ticketing, Hyper-V, VMWare, SketchUp, AutoCAD, SQL, PowerShell, Microsoft Dynamics

Audio Visual: Crestron, C-nario, Harmon, Polycom Videoconference Systems, Polk Audio

Hardware: Alerton HVAC, Creality and MakerBot 3D printers, Dell EMC Isilon SAN, Azure Blade Servers, Niveus Multimedia, Dell Servers, Storage Arrays and Blade Servers, HP Servers and Storage Arrays, IBM/Lenovo, Alienware, Microsoft Surface and Surface Hub

Certifications

PMEC Certified

CM132: AMX RMS Admin

User Operations for RMS Enterprise - North America

Microsoft Business Solutions SQL Administrator Certified

Microsoft Certified CompuMaster Advanced Troubleshooting Maintaining and Upgrading PCs

APC PowerstruXure Certified

Microsoft Business Solutions Solomon System Administrator Certified

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