**** ********* ******

#****

Champions Gate, FL *3896

352-***-****

ad01bj@r.postjobfree.com

Denene Griffin

My goal is to be an asset and source of benefit within every career path I walk. I have learned that customer service does not start with how you treat the customer, it starts with completely listening to the customer. Being an active listener is my biggest attribute that I will bring to any company. I want to add to the mission of any business in which I am attached or affiliated with while furthering my career.

2022- Present

External Technical Producer

The Institute of Internal Auditors

I currently provide customer service through chat, email and verbal communication, while providing limited technical support. I manage and navigate meeting room platforms such as Adobe connect and Zoom. I use the Microsoft suite to send and edit different documents from Word to Excel, we use most forms of the Microsoft suite in our communications.

2010-2021

Team Lead, HR Admin, Virtual Payroll Admin

Jyngles

This company has rebranded over the years and since I was one of the first employees my responsibilities evolved also. I started out in Customer Services only dealing with calls (inbound and outbound), then I became a team lead where I was training employees while dealing with customers face to face, over phone, and email. I had to reconcile accounts, used strong data entry skills along with problem solving while dealing with some irate customers. From there I went to Human Resources where our employees became my customers. I was now updating internal accounts, helping our employees with our policies, benefits and other internal issues that may arise. I ended in payroll where I was auditing dates and times on timesheets, taxes, processing payments, disbursements, and updating internal accounts.

2008-2010

Convergys (ATT Account) Customer Service Rep

Here I dealt with a high volume of incoming calls for ATT’s business clientele who may have one cell phone line or up to 50 lines. I would troubleshoot the different devices according to client needs. Update, multiple fields in different account systems while handling sometimes irate customers. I processed payments, educated customers, and researched in cases where a solution was not readily available. Multitasking was an absolute must.

Leadership

Organization

Problem solving

Teamwork

Detail oriented

Adept

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