Customer Service Administrative Assistant

Veetina Malone

Remote Jobs

DeLand, FL

Remote customer service rep with over 14 years of providing support to customers via phone and email. Expertise in delighting customers with timely, accurate, and personable service. I am dependable, cooperative, courteous. I have a various number of skill sets that enable me to do my job effectively and efficiently ;including working well under pressure to meet deadlines. Able to multitask, and eager to learn new things.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

WSW FOY PROPERTY

Daytona Beach, FL

July 2021 to Present

•Respond to customer inquiries via inbound call.

•Show property to potential tenants.

•Handled new tenant application.

•Supervised maintenance staff.

•Responsible for bank deposit, and collection of rent.

•Compose lease contracts.

Customer Relations Representative

Asurion Insurance - Remote - Florida November 2018 to June 2021

•Answer customer questions about mobile insurance.

•Processed billing payments.

•Maintained positive relationships with customers via effective communication skills, resolving 88% of problems encountered.

•Worked from home and successfully achieved an 90% call closure rate (answered vs. transferred) over11 months consecutively.

•Responded to over 2K emails and phone calls regarding billing, account information, and general inquiries from customers.

Customer Service Representative/Call Center

BRIGHTHOUSE Remote

March 2011 to November 2018

•Handle inbound calls.

•Responsible for setting up cable service.

•Provided troubleshooting.

•Handle escalation calls.

•Advanced troubleshooting skills.

•Manipulated more than one system.

Education

Associate in Science (AS) in Human Services

Minneapolis Community and Technical College - Minneapolis, MN

April 2003 to June 2007

Skills

•Live Chat (10+ years)

•Help Desk (6 years)

•Cold Calling (5 years)

•Technical Support (6 years)

•Administrative Experience (10+ years)

•Account Management (8 years)

•Desktop Support (10+ years)

•Network Support

•Troubleshooting (6 years)

•Computer Networking

•Remote Access Software (10+ years)

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