DANILO ALONSO

Phone: 305-***-****

Email: ad01an@r.postjobfree.com

Miami FL 33033

Objective

Seeking employment as administrative assistant / customer service repreg75sentative. Ability Summary66

Take dictation using headsets and transcribing machines. Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.

Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.

Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries. Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.

Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.

Identify mistakes in reports and check with doctors to obtain the correct information. Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.

Skills:

● Customer Service (3 years)

● Customer Support

● Inbound/Outbound Calls

● Multiline phone

● Data Entry 116WPM (16 years)

● Medicare

● Medicaid

● HIPPA

● OSHA

● MS office (Word, Excel, PowerPoint, Outlook)

Employment History

Call Center Agent Plexos Group Remote

03/2020 – 07//2020

● Answering customer service calls for the State of Florida, Department of Economic Opportunity

● Assisting clients completing incomplete claims

● Requesting weekly benefits

● Handled 70-80 calls on a daily basis

● Personal identification number changes

● Referring clients to claims specific department with special issues

● Handing other customer service problems.

Sales Associate

12/2019 – 02/2020 Macy’s Stores Miami, FL

● Entering payment and purchase methods in the computer, scanning merchandise, scanning coupons, selecting payment methods, processing payments, selling Macy’s credit card

● Recovering merchandise to other departments, recovering merchandise from fitting rooms Youth Care Worker

02/2019 – 10/2019 Comprehensive Health Services, Inc. Homestead, FL

● Escorted youth to several activities throughout the day, assisting youth with several activities of daily living including personal hygiene products, logistics, television time, games, and laundry services.

● Keeping up with documentation of incidents, problem solving, and communications with lead youth care workers, and other employees interacting with youth. Agricultural Technician

01/2015 - 04/2018 Dimare Homestead Inc Homestead, FL recorded data pertaining to experimentation, and research. Measured and weighed ingredients used in laboratory testing.

Prepared data summaries, reports, and analyzed the results, charts, or graphs to document research findings and results.

Set up laboratory and field equipment as required for site testing.

● Prepared laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Amusement Park Attendant

03/2017 - 04/2017 North American Midway Entertainment Miami, FL Job duties included inspecting the amusement park rides to insure adequate operation, scanning riders, and customer service duties as assigned.

Warehouse Assistant

02/2017 - 02/2017 Pro Flowers Miami, FL

Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.

Warehouse Associate

03/2015 - 05/2015 Passion Growers Miami, FL

Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.

Call Center Agent

08/2014 – 03/2015 Ad-A-Girl Staffing Agency

● Answering customer service calls at Assurant, data entry and word processing according to customer’s account needs.

Medical Language Specialist

10/2013 - 08/2014 Nuance Transcription Service

Transcribing acute care hospital and radiologic consultations Medical Transcriptionist

Melbourne,

FL

07/2008 - 10/2013 Baptist Health of South Florida Miami, FL Transcribe medical reports recorded by physicians and other healthcare practitioners using various electronic devices, covering office visits, emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries.

Transcribe dictated reports and translate abbreviations into fully understandable form. Edit as necessary and return reports in either printed or electronic form for review and signature, or correction. Temporary Instructor

08/2004 - 06/2009 Dade County Public Schools Miami, FL Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Medical Transcriptionist

09/2000 - 08/2004 MedPro Staffing Miami, FL

Taking daily attendance, guiding classroom activities and assignments, following teachers' academic protocol/schedule, and assigning homework.

Word Processing Technician

10/1994 - 08/2000 University of Miami Miami, FL

Data entry, word processing, transcription of medical consultations, and electronic Dictaphone operations for specialty hospital and medical institute.

Billing Clerk

10/1982 - 09/1985 Community Health of South Florida, Inc. Miami, FL Billing Medicaid, Medicare, and private insurance companies, patient billing, collecting on unpaid claims and medical services. Coding diagnostic and medical procedural codes was another duty of this job using the International Classification of Diseases and Current Procedural Terminology-4 code books. Education and Training

Barry University 05/2006 Miami, Florida Bachelors of Science in Health Services Administration Miami-Dade College 04/2006 Miami, Florida Associate in Arts in General Education Requirements South Dade High 06/1980 Homestead,Fl

School

Occupational Licenses & Certificates

High school Diploma

Certification Title Issuing Organization Completion Date Medical Transcriptionist Miami Dade College 06/1987 Honors & Activities

Certificate of Appreciation for serving as Historian of Health Occupations Students of America, South Dade High School, Class of 1980.

Dean's List at Miami Dade College, Interamerican Campus, May 7, 1989. Additional Information

Available to start work immediately

References Available on Request

Contact this candidate