It Engineer Technical Support
Resume:
Diligent IT Engineer with more than ** years of experience
providing technical support for various computer, systems and office equipment, along with software development experience. Balances priorities while quickly solving issues to strengthen business processes and performance.
EDUCATION
WORK EXPERIENCE
Farid MAACHE
Master’s in Computer Science
University of Btana - Batna, Algeria
09/2020 – 06/2021
Engineer in Computer Science
Equivalence Master's degree in Computer science from WES Canada University of Btana - Batna, Algeria
09/2002-06/2009
Project
Design and developing distributed system using JAVA RMI Diploma of applied university studies in Technical English University of Continuing Training - Batna, Algeria 09/2006-06/2009
Thesis
Academic achievement and adolescence
IT Support Engineer (Full Time)
Aljazeera Media Network– Doha, Qatar
01/2022 – Present
Role:
• Provide support for all Aljazeera user-base for user-facing hardware, software, desktop, enterprise and broadcast applications. Coach and mentor engineers and lead • Perform, review, and confirm preventive maintenance performed for critical systems to avoid On-air output service interruption • Setup, configure, maintain user’s accounts (functional accounts, distribution groups, etc...) • Prepare & write knowledge base articles and other documentations • Provide immediate support for urgent calls and critical areas (on-Air and web online users, Galleries, Presenters, Studios)• Setup and maintain critical IT devices used by field journalists, external bureaus and provide support remotely when required • Respond to end user Incidents and Requests (Calls, E-mails and ESS) and ensure all calls are logged/ updated accurately as per SLAs/OLAs. • Coordinate with vendors for repairing faulty IT equipment and ensure critical On-Air devices are replaced and fixed on timely manner. •Manage and participate in projects related to the section as needed. IT Support Engineer (Full Time)
CCQ (Community College of Qatar)– Doha, Qatar
10/2021 – 01/2022 ( 3 months)
Role:
• Helpdesk and support for the end users. • Troubleshooting of IT equipment problems
(software and hardware). • Installing / configuring IT equipment and software • Logging, updating, tracking, managing and resolving all Service Requests and Incidents received, using the service desk tools as per operational guidelines • Installing and configuring local and network printers. • Troubleshooting network issues LAN&WAN SKILLS
-IT Technical Support.
-Helpdesk.
-Project Management,
progressive experience in
the management of a
technical support team
-Remote Assistance
-Windows Xp,7,10, Linux
-Diagnostic tools ‘
Resource Monitor, Event
Viewer, Management
Console …’
-IT Ticket Management
-IBM Service Now,
Remedyforce, JIRA
-Troubleshooting,
installation, configuration
IT equipment “Laptop,
Desktop, Printers,
Phones
-Users Training
-LogMeIn, Skype Business,
RDC, Lync, TeamViewer,
Bomgar, SCCM.
Troubleshooting, ‘CISCO ‘,
wireless, DNS, TCP/IP, VPN
’Juniper, F5 & Big-IP edge’
Oracle,
SQLPLUS, JDBC/ODBC,
POSTGRESQL
-RMI, Socket
-HTML, JavaScript
- UML, MCV, VMware
Workstation 6.5,
iReportDesigner
-Apollo.io
- Oracle Cloud Infrastructure
OCI: Cloud computing
concepts (HA, DR, Security),
regions, AD, services,
networking, databases, load
balancing, IAM,
FASTCONNECT, VPN,
Compartments, Terraform
-MDM, Microsoft
Authenticator & Azure
support
-IOS & Android support
Doha – Qatar
***********@*****.**
PERSONAL
QUALITIES
- Very good troubleshooting
& issues resolving ability
- Teamwork
- Very good communication
skills
- Able to work under pressure
- Self motivated
- Attention to detail
- Willingness to learn
- Flexible
-Ability to work with
deadlines and on-time
completion
LANGUES
Arabic: Native
English: Full Professional
French: Full Professional
IT Lead (Full Time)
Divindus SERUB – Batna, Algeria
06/2021 – 09/2021 ( 4 months)
Role:
•Define all the communication and technologic means necessary for the implementation of new IT projects • definition of the strategy and objectives in terms of IT development • Ensure the organization, monitoring and validation of IT developments • Set up IT projects according to user needs • Monitor technological developments and be a source of proposals to management • Define the maintenance policy for IT equipment • Supervise the IT systems and ensure their well-functioning • Schedule maintenance plans
• Provide technical support and assistance to users • Plan the activities and ensure that schedules are respected • line management of all IT teams • Manage the IT budget and contract
IT Freelancer
Algeria
05/2020 – 06/2021 (1 year )
Role:
On call missions: • Helpdesk and support for the end users. • Troubleshooting, Installation and configuration of hardware & software & network. • Upgrading IT systems ‘hardware & software & system’. • IT consulting and solution advising. IT Desktop Support Tech Level 4 (Algeria & Tunisia / Full Time) Weatherford International Oil Service - Hassi Messaoud, Algeria 09/2015 - 05/2020 (4 years and 7 months)
Role:
• Helpdesk and support for the end users. • Troubleshooting of IT equipment problems
(software and hardware). • Installing / configuring IT equipment and software • Installing and configuring local and network printers. • Troubleshooting network issues LAN&WAN • Windows administration • Installing and maintain antivirus software • Managing AD, integration and up grading of IT systems with the cooperation of IT team in region “Dubai”
• Troubleshooting/fixing network issues with the cooperation of IT team in region “Dubai” • management of project and propose the IT solutions depending of the needs and the adequate technologies • IT ticket management using Remedyforce, SharePoint, SNOW of IBM • following and applying ITIL standards • End user assistance and training for new software. • Training the new employee on IT system • Remote assistance, troubleshooting of issues using phone, RDC, Lync, Skype for business, LogMeIn • Installation/Configuration of laptops, desktops, iPhones. • Conception and development of new software. • Development of new modules for existing software.
Reference: Emad Gamal - MENA IT Operation Manager - ****.*****@***********.***, +201*********
IT Engineer (Full Time)
University of Batna - Batna, Algeria
05/2010 - 09/2015 (5 years and 4 months)
Role:
• Conception & development of new software. Maintenance of existing software. • End user assistance and training for new software. • Helpdesk for the end users. • Installing and configuring IT equipment. • Troubleshooting of desktop /laptop problems (software and hardware). Installing and configuring windows XP, win7. • Installing and configuring local and network printers. • Troubleshooting network issues on desktops /laptops, printer. • Cisco Router and switches Configuration (beginner level). IELTS (07/2019)
British Council Algeria
Network administration and security (05/2015)
Haute Alsace University, Mulhouse-France.
Professional traineeship & consultation for ABSYSNET software (01/2014) IT resource center ‘CRI’ at Via Domitia University, Perpignan-France. Document research & consulting (04/2012)
Via Domitia University, Perpignan-France.
IT CERTIFICATIONS
REALIZED PROJECTS
STAGE & PROFESSIONAL TRAINING
Planning and moving Weatherford HQ (03/2020)
Weatherford International Oil Service.
O365 immigration – for more than 600 users (01/2020) Weatherford International Oil Service.
Windows 10 immigration – for more than 600 users (11/2019) Weatherford International Oil Service.
Implementing Azure authentication on iPhone–for more than 200 users (06/2019) Weatherford International Oil Service.
Upgrading Network equipment “Routers, servers” (08/2018) Weatherford International Oil Service.
Integration of Tunisia Offices under IT Algeria control (01/2018) Weatherford International Oil Service.
Managing & executing printers rent contract (07/2017) Weatherford International Oil Service.
Microsoft Office immigration – for more than 600 users 2016 (01/2017) Weatherford International Oil Service.
Development of WRV -Weatherford Report Viewer ‘Time attendance’ (02/2016) Weatherford International Oil Service
Development of WRV -Weatherford Report Viewer ‘Access control’ (02/2016) Weatherford International Oil Service.
Planning and moving Weatherford HQ (12/2015)
Weatherford International Oil Service.
Design & development of Payroll Management ERP (01/2014) University of Batna
Design & development of HR Management ERP (01/2012) University of Batna
PERSONAL
INTERESTS
- Soccer
- Traveling
- Listen to music
Oracle Cloud Infrastructure Foundations Associate (10/2021) Oracle University
Data Analyst – Basics (04/2019)
Udacity, 1 Million Arab Coder.
Full stack development – Basics (04/2019)
Udacity, 1 Million Arab Coder.
JDE Overview & Navigation (04/2016)
Weatherford International Oil Service.
IT Helpdesk Management (10/2015)
Weatherford International Oil Service.
MENA IT Induction Program (10/2015)
Weatherford International Oil Service.
Statement of Accomplishment Cryptography 1(06/2014) Coursera.org.
Java SE 7 New Features Ed 2 PRV (03/2014)
Oracle University Training Class.
Java Design Patterns Ed 1 PRV (02/2014)
Oracle University Training Class.
CCNA2 (01/2013)
CISCO Networking Academy.
CCNA1 (12/2010)
CISCO Networking Academy.
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