Sharon Letner

Professional Summary

Over ** years of experience in data and invoice processing experience

Strong alphanumeric data entry skills; consistently maintained 99.5% accuracy on all entered and processed data

Proficient using Microsoft Office Suite

Professional Experience

September 2003 – September 2019

Cass Information Systems, Inc. – Columbus, OH

Utility Invoice Processor

In-house and offsite payment specialist

Operates and maintains a dual screen computer as well as an at home personal computer with VPN connections

Entering required customer data by accurately interpreting a variety of source documents and coded information

Performing required steps dictated by online programs and procedures

Handling exception items per procedures

Understands the fundamentals of the billing/payment process

Has a complete understanding of Cass generic procedures and customer specific requirements

Logically plans work day by understanding and following all priorities

Performs duties in accordance with proper time/quality standard routine

Used organizational skills to ensure no lost or missing bills

June 2000 – December 2002

Bank One – Ohio Child Support Payment Center Lockbox – Columbus, OH

Team Lead

Hired as 3rd shift Team Lead in charge of DP500 encoding area

Cross training experience in other areas within the Child Support Processing department

Created various procedures, training materials, and logs utilized in daily processing

In charge of end-of-day cash balance of encoded checks

Able to adapt to routine rotations of Lead responsibilities in each department

August 1997 – May 2000

Bank One – Autolease/Loan Department – Columbus, OH

Loan Operation Specialist / Support Associate

Various positions within the Autolease/Loan departments

Customer Account Management for customer’s Autolease/Loan billing, payments, and maintenance of accounts

Lead position involving more responsibilities in the monetary point of the Autolease/Loan, balancing ledgers, and control of checks for deposits

Continued to learn and execute many different responsibilities throughout my employment

Education

Franklin High School – Somerset, NJ

High School Diploma

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