Preston Cooley

Junior SharePoint Administrator

**** ******** **, ************,

United States, 30135

614-***-****

ad018j@r.postjobfree.com

Junior SharePoint Administrator with ~1 year of experience in technology support and troubleshooting. Skilled in managing systems to ensure security and operational integrity. Proficient in handling tier 1 technical issues and supporting security policies. Well-versed in maintaining Microsoft SharePoint and Teams environments. Good communicator, adaptable, and attentive to details. Employment history

Apr, 2023 - Present

Remote Tier I IT Help Desk Associate

The Leidos Corporation (through Insight Global) at Atlanta, GA

• Provided technical support to end users by troubleshooting hardware, software, and network issues

• Responded to end-user inquiries and resolved problems promptly via phone or email

• Set up user accounts, permissions, and passwords for network access into the platform Service Now (SNOW)

• Assisted with the maintenance and administration of IT systems, including backups, security updates, and software patches

• Collaborated with other IT team members (Tier II) to identify and escalate complex technical issues that require specialized expertise

• Monitored and reported on system performance, availability, and capacity

• Kept up-to-date with emerging technologies and trends in the IT industry to enhance technical skills and knowledge

• Adhered to Leidos' established IT policies and procedures, including security protocols and data protection measures Collaborate with HR team to provide technical support for onboarding and offboarding processes, including setting up user accounts and ensuring access to necessary resources.

Provide excellent customer service by addressing end-user inquiries and resolving technical problems promptly via phone or email, ensuring customer satisfaction and minimizing downtime. Assist in creating and updating knowledge base articles to improve efficiency in resolving user issues. Conduct regular training sessions for end users to enhance their technical skills and knowledge. Proactively identify and address potential security vulnerabilities to ensure data protection. Collaborate with Tier II IT team members to identify and resolve complex technical issues that cannot be resolved at Tier I level Provide remote support to end users, troubleshooting hardware, software, and network issues Employment history

Nov, 2016 - Apr, 2023

Production Technician I

The Coca-Cola Company at Atlanta, GA

• Received inbound freight, materials, and goods and stored them in warehouse staging locations. • Calculated production yields and scrap quantities to record material usage variances accurately. • Ensured statistical retention. • Maintained necessary documentation and assisted with entering paperwork into the system. • Scheduled warehouse appointments with carriers. • Ensured proper receipt and condition of inbound deliveries; entered into SAP/DataPass system. • Stocked items in the warehouse and pulled/picked items and orders from the warehouse. • Ensured safety and cleanliness of receiving and warehouse areas. • Took the lead to overcome systemic communication gaps and staffing shortages during the execution of a significant project. • Spearheaded efforts to organize staff and worked with stakeholders to prioritize efforts, improving the satisfaction of internal customers due to responsiveness improvement. Increased project visibility and transparency. • Member of Safety Committee (2020-2021). Implement and maintain quality control standards to ensure product consistency and adherence to company guidelines Develop and implement continuous improvement initiatives to optimize production processes and increase efficiency. Identify and implement process improvements to increase production efficiency and reduce waste. Collaborate with cross-functional teams to identify and implement process improvements that reduce waste, increase productivity, and improve manufacturing performance.

Collaborate with cross-functional teams to develop and implement new production strategies and technologies to improve efficiency and reduce costs.

Maintain accurate inventory records by conducting regular physical counts and reconciling discrepancies. Ensure compliance with all safety regulations and company policies to maintain a safe working environment for all employees. Jun, 1999 - Dec, 2014

Driver/Security Messenger

Brinks, Inc. at Columbus, OH

• Led Columbus, OH, armored vehicle crew in protecting vehicle contents during scheduled runs, ensuring seamless customer transactions.

• Delivered, picked up, and reconciled valuables at customer locations, consistently maintaining the highest degree of security and control of customer shipments.

• Reconciled customer deposits and receipts of valuables handled throughout daily scheduled runs.

• Covered for other money room positions as needed.

• Assisted in the role of vault clerk; checked in liability from trucks, conducted data entry for holdover items, maintained liability inventory, balanced vault, and prepared liability for next-day routes.

• Relocated to Minneapolis, MN branch for stretch assignment to aid in streamlining process and procedures to better align with company’s security messenger policy (February 2013-April 2013).

• Recognized as part of Best Driving Team, awarded based on customer account feedback (2008, 2009).

• Received Safety Award for all quarters in 2001, 2002, 2003, and 2005.

• Posted highest messenger time (Q2 2010, Q3 and Q4 2011). Develop and implement new security protocols to ensure the safe transportation of valuables and minimize the risk of theft or loss. Conduct regular vehicle inspections to ensure the safety and functionality of the armored vehicle. Analyze transportation routes to identify potential risk areas and develop strategies to mitigate those risks. Maintain high professionalism and customer service when interacting with clients and customers during pickups and deliveries. Provide exceptional customer service by maintaining professionalism and ensuring a seamless customer experience during pickups and deliveries of valuables.

Ensure compliance with all applicable federal, state, and local laws and regulations regarding the transportation of valuables and the operation of armored vehicles.

Ensure compliance with all federal, state, and local regulations related to the transportation and handling of valuables. Education

Jul, 2023 - Jul, 2023

Project Certificate Completions

Cousera

Create Power App for Adding Records to SharePoint List, July 2023 Use SharePoint & Power Virtual Agent to Create Smart Chatbox, July 2023 Automate Doc Review Process with SharePoint & Power Automate, July 2023 Getting Started in Microsoft SharePoint, July 2023 Jun, 2022 - Present

Certification, Cloud Engineering – Microsoft SharePoint and 365 (12-week certification course) Cloud Tech Academy at Atlanta, GA

Coursework: Office 365 Environmental Security Office 365 Administrative Support Active Direct01Y Azure AD and Security Setups Power BI OneDrive, Yammer, MS Teams Support Cloud Application Support Power Automate, Power Apps End User Support ServiceNow, Remedy Ticketing SharePoint Troubleshooting Support Managing MS Teams Setup for Large Companies Team Project: Completed cybersecurity sprint project for final grade as part of team that won 1st place in class. Collaborated with team to simulate project execution for client as consulting form. Customized templates, conducted research, and delivered 25-slide presentation to peers on information protection strategies and cost effectiveness concepts. General Coursework

Columbus State Community College at Columbus, OH

Skills

SharePoint Microsoft 365

Microsoft Teams Troubleshooting

Security Application Support

Customer Technical Support Vulnerability Evaluation User Needs Analysis Hardware Configuration

Technical Troubleshooting Automated Archival Solutions SharePoint Customization SharePoint Workflows

Scrum Microsoft Windows 11

HTTP MS Word

MS Excel Microsoft PowerPoint

Microsoft Teams Microsoft SharePoint

Cloud Servers Email Servers

Web Servers Microsoft Office

Skills

Video Conferencing Google Chrome

Courses

Jun, 2023 - Jul, 2023

Create Power App for Adding Records to SharePoint List Cousera

Jul, 2023 - Jul, 2023

Getting Started in Microsoft SharePoint

Coursera

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