Human Resources Customer Service
Resume:
Melinda Defore Franks
*** * ******* ****** **********, GA 30705
706-***-**** *******@*****.***
http://linkedin.com/in/MelindaDefore76
EDUCATION
Bachelor of Business Administration in Management May 2019
Dalton State College (DSC) Dalton, GA
Minor in Human Resources Management
3.2 GPA on a 4.0 scale
Relevant Coursework: Principles of Management, Leadership, Human Resources Management, & Managing a Diverse Workforce
Associate of Applied Science in Business May 1997
Dalton State College (DSC) Dalton, GA
Concentration in Office Administration
WORK EXPERIENCE
Customer Service Representative September 2014 – Present
Harcros Chemicals Dalton, GA
Process customer orders by e-mail, mail, telephone or company employee.
Prepare shipping documents - Bills of Lading for customer orders.
Answer customer questions and concerns.
Schedule deliveries, route trucks, inform customer of shipping date, anticipated delays, and any other additional information needed.
Prepare invoices, credit and debit memos and approve invoices of non-inventoried items.
Production Planner March 2014 – September 2014
Lyle Industries Dalton, GA
Ordered raw materials.
Submitted and scheduled the completion of orders.
Insured that orders were completed and shipped on time.
Customer Service Representative Manager April 2012 – March 2014
ArrowStar, LLC Dalton, GA
Provided a great customer service experience.
Took client orders and followed them through until billing.
Ordered, received, and followed up on inventory and non-inventory items.
Teller/Receptionist October 2008 – April 2012
Covenant Bank & Trust Dalton, GA
Developed strategic alliances with clientele.
Directed clientele to proper employees in person and on the phone.
Performed deposits, payments, check cashing and other bank transactions.
Balanced and maintained the ATMs and Vault.
Generated reports for new accounts and teller balancing for three tellers and two ATMs.
Maintained and ordered office supplies for an office of ten employees.
WORK EXPERIENCE continued
Senior Teller August 1997 – September 2008
Branch Banking and Trust Dalton, GA
Performed deposits, payments, cashed checks, and other bank transactions.
Balanced and maintained two ATMs and Vault for a branch of eight tellers.
Implemented innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
Cross-sold banking services and products to clientele.
Participated in community events to position the bank as a leader.
SKILLS & ABILITIES
Computer: Microsoft Office Suite, Chempax, Tableau, SAP Predictive Analytics, Microsoft Project
Soft Skills: Problem solver, excellent communication skills, adaptability, team player
Hobbies: Spending time with family and friends
REFERENCES
Dr. Marilyn Helms Mr. Mark Jager
Dean of the C. Lamar & Ann Wright School of Business Plant Manager
Dalton State College Harcros Chemicals
650 College Drive 3452 Corporate Drive
Dalton, GA 30720 Dalton, GA 30720
706-***-**** 706-***-**** ex. 22
******@***********.*** ******@*******.***
Mr. Vann Brown Ms. Barbara Lemon
Former President Member Services Specialist
ArrowStar, LLC NGEMC
PO Box 913 949 Carter Road
Dalton, GA 30722 Chatsworth, GA 30705
Linkedin.com/in/vann-brown-39330711 ********@*******.***
****@*******.***
Contact this candidate